Lesly Cerna
Wichita Falls,TX
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing with any documentation. Hardworking, Reliable and effectively working in a fast-paced environment with customers and team members.
Overview
4
4
years of professional experience
Work History
Overnight Stock Associate
Walmart
11.2020 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed data entry and completed proper paperwork.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
Cashier
Taqueria Los Cautes
02.2019 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Wichita Falls High School
Wichita Falls, TX05.2020
Skills
- Customer Service and Assistance
- Interpretation and Translation Services
- Monthly Audits
- Special Assignments
- Documentation
- Stock Management
- Cash Handling and Reconciliation
- Customer Interaction
- Correcting labels and System Database
- Communications Strategies
- 10-Key
Languages
Spanish
Native or Bilingual
Timeline
Overnight Stock Associate
Walmart
11.2020 - 07.2023
Cashier
Taqueria Los Cautes
02.2019 - 10.2020
Wichita Falls High School
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