Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lesly Chico

Oak Hills,CA

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enthusiastic and willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

4
4
years of professional experience

Work History

Fulfillment Associate

Amazon
Fontana, CA
01.2022 - 03.2022
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Picked and packed order items.

Retail Store Associate

Walgreens
Victorville, CA
10.2021 - 12.2021


  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
  • Engages customers and patients by greeting them and offering assistance with products and services
  • Resolves customer issues and answers questions to ensure a positive customer experience
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits
  • Recommends items for sale to customer and recommends trade-up and/or companion items
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
  • Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
  • Completes resets and revisions as directed
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
  • For consumable items, assists in stock rotation, using the first in, first out method and restock outs
  • Has working knowledge of store systems and store equipment
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
  • Knowledge using register, Zebra, and phone/ intercom and theatrical

Sales Representative

Metro By T-Mobile
Victorville, CA
02.2020 - 03.2021
  • Greeted customers and offered assistance to build favorable first impression and positive experience.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person and by phone.
  • Informed customers about current sales, promotions and policies to shape buying behavior.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Suggested products and services to match customers' stated needs and preferences.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Completed purchases by processing credit and debit cards, cash and payment plans.
  • Continuously exceeded company sales goals by at least 10%
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Replaced and adjusted signs to reflect different products and promotional prices.
  • Assisted store with inventory receiving and shipping of DOA devices
  • Monitored customer order process and addressed customer issues.
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.

Sales Representative

Boost Mobile
Springfield, Oregon
10.2017 - 12.2019
  • Greeted customers and offered assistance to build favorable first impression and positive experience.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person and by phone.
  • Informed customers about current sales, promotions and policies to shape buying behavior.
  • Answered questions with useful and accurate information to earn customer confidence and build trust.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Listened to customers to understand needs and refer to optimal services.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Answered incoming telephone calls to provide store, products and services information.
  • Monitored customer order process and addressed customer issues.
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.
  • Fostered relationships with customers to expand customer base and retain business.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Completed purchases by processing credit and debit cards, cash and payment plans.
  • Continuously met company sales goals
  • Replaced and adjusted signs to reflect different products and promotional prices.
  • Trained and supported new sales representatives.
  • Assisted store with inventory receiving and shipping of DOA devices

Education

High School Diploma -

Victor Valley HS
Victorville, CA

Associate of Science - Computer And Information Sciences

Victor Valley College
Victorville, CA

Skills

  • Product and service knowledge
  • Post-sales support
  • Relationship selling
  • Sales closing
  • Product management and pricing
  • Customer retention abilities
  • Technology knowledge
  • Cash handling accuracy
  • LG, Samsung, and Apple brand knowledge
  • Reliable and punctual
  • Listening skills
  • Sales expertise
  • Excellent communication skills
  • Written and oral communication skills
  • POS system operation
  • Customer- and service-oriented
  • Cash register operation
  • Microsoft Word
  • Microsoft Excel
  • Computer skills
  • Customer service
  • Troubleshooting expertise
  • Microsoft Outlook
  • Ability to work under pressure

Languages

Spanish
Native or Bilingual

Timeline

Fulfillment Associate

Amazon
01.2022 - 03.2022

Retail Store Associate

Walgreens
10.2021 - 12.2021

Sales Representative

Metro By T-Mobile
02.2020 - 03.2021

Sales Representative

Boost Mobile
10.2017 - 12.2019

High School Diploma -

Victor Valley HS

Associate of Science - Computer And Information Sciences

Victor Valley College

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Lesly Chico