Lesly Cruz
Hicksville,NY
Summary
Dynamic and detail-oriented professional with experience at Michael J Everoski MD PC, excelling in electronic health records management and patient scheduling. Bilingual in Spanish and English, I effectively communicate with diverse patient populations while demonstrating strong organizational skills and a commitment to maintaining confidentiality and compliance with HIPAA regulations.
Bilingual administrative professional with two years of experience supporting executive teams and managing office operations. Highly organized with a proven ability to handle administrate tasks efficiently while maintaining confidentiality. Excellent communication skills, both in English and Spanish, with a focus on facilitating smooth office operations and ensuring effective coordination in a govermnet setting.
Overview
2
2
years of professional experience
Work History
Michael J Everoski MD PC
Michael J Everoski
Westbury, NY
10.2024 - Current
- Proficient in both written and verbal communication, ensuring clear communication with patients, doctors, and other staff members.
- Additionally, skilled in assisting bilingual-speaking patients, familiarity with common medical terminology is necessary to assist in appointment scheduling and patient communication.
- Familiarity with common medical terminology is necessary to assist in appointment scheduling and patient communication.
- Exceptional ability to interact with patients in a friendly, empathetic, and professional manner.
- Ability to manage multiple tasks simultaneously, including answering phones, scheduling appointments, and handling patient inquiries.
- Expertise in managing and updating patient information in electronic health record systems.
- Proficient in scheduling and managing patient appointments, while optimizing the doctor’s calendar.
- Skilled in verifying insurance information, processing billing details, and handling co-pays, and payments.
- Understanding and adherence to HIPAA regulations for maintaining patient confidentiality and privacy.
- Ability to address patient concerns, and resolve scheduling conflicts or office-related issues efficiently.
- Comfortable working as part of a medical team, and collaborating with healthcare providers, staff, and patients to ensure effective office functioning.
- High level of accuracy in managing patient data, appointments, and medical records.
- Effective at managing time to ensure timely scheduling, and a well-organized office environment.
Office of Hispanic Affairs
Herb Flores
Hempstead , NY
06.2023 - 09.2024
- Handles routine tasks such as data entry, filling, and managing correspondence to support daily operations, schedule appointments, coordinate meetings, and maintain office supplies to ensure the workspace is well-organized.
- Providing constituent service by addressing inquiries and resolving issues in a professional manner.
- Handling confidential information with discretion, and maintaining accurate records.
- Assisting with basic tasks and collaborating with team members to streamline office processes.
- Completing and submitting county and other government agency forms.
- Providing bilingual support to constituents seeking information about county resources.
- Served as the initial point of contact for constituents both in person and by phone, using Spanish language skills as needed to ensure a positive experience.
- Carry out diverse administrative duties, including managing phone calls, emails, and in-person requests from constituents.
- Excelled in a fast-paced environment by efficiently managing multiple tasks and handling a heavy workload.
Education
High School Diploma -
Hicksville High School
Hicksville, NY06-2023
Social Work
Nassau County College
Garden City, NYSkills
- Electronic health records
- Medical terminology
- Insurance verification
- Proficient bilingual in Spanish and English
- Patient scheduling
- Computer Skills (Word, Excel, Outlook, and Microsoft)
- Time management
- Strong organizational skills and attention to detail
- Experienced in operating office equipment (phone systems, copiers, fax machines)
- Proficient in sorting, filing, and indexing clerical materials (mail, bills, requisitions, etc)
Languages
Spanish
Native/ Bilingual
Timeline
Michael J Everoski MD PC
Michael J Everoski
10.2024 - Current
Office of Hispanic Affairs
Herb Flores
06.2023 - 09.2024
High School Diploma -
Hicksville High School
Social Work
Nassau County College
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