Lesly Diaz
LOS ANGELES,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Surgery Scheduler
RemX Specialty Staffing
Beverly Hills, CA
10.2023 - 01.2024
- Temporary 3 month contract working at Kaiser Permanente Baldwin Park as surgery scheduler.
- Scheduling for different departments such as Vascular/ Cardiology, Urology, and General Surgery.
- Provided patient education and answered questions regarding the surgery process.
- Created and managed surgical schedules for multiple surgeons.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Adhered to HIPAA guidelines when handling confidential information.
- Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
- Assisted with surgery check in desk checking in patients for surgery.
Surgery Scheduler
Garey Orthopedic Medical Group
Pomona, CA
06.2021 - 09.2022
- Scheduled and confirmed patient appointments and consultations.
- Interviewed patients to complete case histories and intake forms.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Checked patient insurance and collected pre-authorizations from providers.
- Communicated with patients with compassion while keeping medical information private.
- Arranged hospital admissions for patients as required.
- Scheduled follow-up appointments as designated by physician.
- Compiled and coded patient information or data in appropriate computer system.
- Routed laboratory or diagnostic results to appropriate staff.
Customer Service Manager
iCandy Party Supplies and Decorations
Pomona, CA
02.2017 - 01.2020
- Managed the stores inventory and order supply when needed
- Leadership skills by assigning the team to task that needed to be met everyday
- Assisted customers with a great service assisting them find the supplies they needed
- Opening and closing registers
- Promoted customer loyalty by resolving escalated conflicts to complete satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
Receptionist
Fast Windows And More, Inc
Pomona, CA
03.2016 - 07.2018
- Taking cash and credit card payments from clients
- Assisting customers with their orders
- Placing windows orders to production
- Accountability at the end of each month making sure all of the invoices were paid
- File organizing and file management
- Inputting information on outlook
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
Server/cashier
Farmer Boys
Pomona, CA
12.2016 - 05.2017
- Provided great customer service
- Assist customers by taking their order and answering any questions asked
- Clean and restock items in the dining area
Assistant Manager
Claire's
Montclair, CA
12.2015 - 06.2016
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Lead the team in maintenance revenue target and best customer services
- Managing order and stock
- Training new members to the team to the best of my knowledge and lead them to succeed
Education
Medical Billing And Coding - Certificate -
Mt. San Antonio College
06.2019
High School Diploma -
Garey High School
Pomona, CA06.2012
Skills
- Customer Service
- Organization and Time Management
- Invoice Preparation
- Supply Ordering
- Insurance Pre-Certifications
- Flexible Schedule
- Staff Leadership
- Office Management
- Invoice Processing
- Data Entry
- Office Coordination
- Computer Proficiency
- Time Management
- Verbal and Written Communication
- Data Entry Software
- Problem-Solving
- Appointment Scheduling
- Bilingual
- Fast learner
- Insurance Verification
- HIPAA Compliance
- Patient Relations
- Schedule Coordination
- Medical Terminology
- Scheduling Expertise
Timeline
Surgery Scheduler
RemX Specialty Staffing
10.2023 - 01.2024
Surgery Scheduler
Garey Orthopedic Medical Group
06.2021 - 09.2022
Customer Service Manager
iCandy Party Supplies and Decorations
02.2017 - 01.2020
Server/cashier
Farmer Boys
12.2016 - 05.2017
Receptionist
Fast Windows And More, Inc
03.2016 - 07.2018
Assistant Manager
Claire's
12.2015 - 06.2016
Medical Billing And Coding - Certificate -
Mt. San Antonio College
High School Diploma -
Garey High School