Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Surgery Scheduler
RemX Specialty Staffing
Beverly Hills, CA
10.2023 - 01.2024
Temporary 3 month contract working at Kaiser Permanente Baldwin Park as surgery scheduler.
Scheduling for different departments such as Vascular/ Cardiology, Urology, and General Surgery.
Provided patient education and answered questions regarding the surgery process.
Created and managed surgical schedules for multiple surgeons.
Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
Booked surgeries according to physician volume and maintained prompt turnaround times.
Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
Adhered to HIPAA guidelines when handling confidential information.
Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
Assisted with surgery check in desk checking in patients for surgery.
Surgery Scheduler
Garey Orthopedic Medical Group
Pomona, CA
06.2021 - 09.2022
Scheduled and confirmed patient appointments and consultations.
Interviewed patients to complete case histories and intake forms.
Booked surgeries according to physician volume and maintained prompt turnaround times.
Gathered current medical information and reviewed histories to gather details for surgeons.
Checked patient insurance and collected pre-authorizations from providers.
Communicated with patients with compassion while keeping medical information private.
Arranged hospital admissions for patients as required.
Scheduled follow-up appointments as designated by physician.
Compiled and coded patient information or data in appropriate computer system.
Routed laboratory or diagnostic results to appropriate staff.
Customer Service Manager
iCandy Party Supplies and Decorations
Pomona, CA
02.2017 - 01.2020
Managed the stores inventory and order supply when needed
Leadership skills by assigning the team to task that needed to be met everyday
Assisted customers with a great service assisting them find the supplies they needed
Opening and closing registers
Promoted customer loyalty by resolving escalated conflicts to complete satisfaction.
Evaluated employee job performance and motivated staff to improve productivity.
Receptionist
Fast Windows And More, Inc
Pomona, CA
03.2016 - 07.2018
Taking cash and credit card payments from clients
Assisting customers with their orders
Placing windows orders to production
Accountability at the end of each month making sure all of the invoices were paid
File organizing and file management
Inputting information on outlook
Answered inquiries and resolved or escalated issues to management personnel to ensure client
satisfaction.
Server/cashier
Farmer Boys
Pomona, CA
12.2016 - 05.2017
Provided great customer service
Assist customers by taking their order and answering any questions asked
Clean and restock items in the dining area
Assistant Manager
Claire's
Montclair, CA
12.2015 - 06.2016
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target
products
Lead the team in maintenance revenue target and best customer services
Managing order and stock
Training new members to the team to the best of my knowledge and lead them to succeed
Education
Medical Billing And Coding - Certificate -
Mt. San Antonio College
06.2019
High School Diploma -
Garey High School
Pomona, CA
06.2012
Skills
Customer Service
Organization and Time Management
Invoice Preparation
Supply Ordering
Insurance Pre-Certifications
Flexible Schedule
Staff Leadership
Office Management
Invoice Processing
Data Entry
Office Coordination
Computer Proficiency
Time Management
Verbal and Written Communication
Data Entry Software
Problem-Solving
Appointment Scheduling
Bilingual
Fast learner
Insurance Verification
HIPAA Compliance
Patient Relations
Schedule Coordination
Medical Terminology
Scheduling Expertise
Timeline
Surgery Scheduler
RemX Specialty Staffing
10.2023 - 01.2024
Surgery Scheduler
Garey Orthopedic Medical Group
06.2021 - 09.2022
Customer Service Manager
iCandy Party Supplies and Decorations
02.2017 - 01.2020
Server/cashier
Farmer Boys
12.2016 - 05.2017
Receptionist
Fast Windows And More, Inc
03.2016 - 07.2018
Assistant Manager
Claire's
12.2015 - 06.2016
Medical Billing And Coding - Certificate -
Mt. San Antonio College
High School Diploma -
Garey High School
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