Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lesly Diaz

LOS ANGELES,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Surgery Scheduler

RemX Specialty Staffing
Beverly Hills, CA
10.2023 - 01.2024
  • Temporary 3 month contract working at Kaiser Permanente Baldwin Park as surgery scheduler.
  • Scheduling for different departments such as Vascular/ Cardiology, Urology, and General Surgery.
  • Provided patient education and answered questions regarding the surgery process.
  • Created and managed surgical schedules for multiple surgeons.
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
  • Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
  • Adhered to HIPAA guidelines when handling confidential information.
  • Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
  • Assisted with surgery check in desk checking in patients for surgery.

Surgery Scheduler

Garey Orthopedic Medical Group
Pomona, CA
06.2021 - 09.2022
  • Scheduled and confirmed patient appointments and consultations.
  • Interviewed patients to complete case histories and intake forms.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Communicated with patients with compassion while keeping medical information private.
  • Arranged hospital admissions for patients as required.
  • Scheduled follow-up appointments as designated by physician.
  • Compiled and coded patient information or data in appropriate computer system.
  • Routed laboratory or diagnostic results to appropriate staff.

Customer Service Manager

iCandy Party Supplies and Decorations
Pomona, CA
02.2017 - 01.2020
  • Managed the stores inventory and order supply when needed
  • Leadership skills by assigning the team to task that needed to be met everyday
  • Assisted customers with a great service assisting them find the supplies they needed
  • Opening and closing registers
  • Promoted customer loyalty by resolving escalated conflicts to complete satisfaction.
  • Evaluated employee job performance and motivated staff to improve productivity.

Receptionist

Fast Windows And More, Inc
Pomona, CA
03.2016 - 07.2018
  • Taking cash and credit card payments from clients
  • Assisting customers with their orders
  • Placing windows orders to production
  • Accountability at the end of each month making sure all of the invoices were paid
  • File organizing and file management
  • Inputting information on outlook
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.

Server/cashier

Farmer Boys
Pomona, CA
12.2016 - 05.2017
  • Provided great customer service
  • Assist customers by taking their order and answering any questions asked
  • Clean and restock items in the dining area

Assistant Manager

Claire's
Montclair, CA
12.2015 - 06.2016
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Lead the team in maintenance revenue target and best customer services
  • Managing order and stock
  • Training new members to the team to the best of my knowledge and lead them to succeed

Education

Medical Billing And Coding - Certificate -

Mt. San Antonio College
06.2019

High School Diploma -

Garey High School
Pomona, CA
06.2012

Skills

  • Customer Service
  • Organization and Time Management
  • Invoice Preparation
  • Supply Ordering
  • Insurance Pre-Certifications
  • Flexible Schedule
  • Staff Leadership
  • Office Management
  • Invoice Processing
  • Data Entry
  • Office Coordination
  • Computer Proficiency
  • Time Management
  • Verbal and Written Communication
  • Data Entry Software
  • Problem-Solving
  • Appointment Scheduling
  • Bilingual
  • Fast learner
  • Insurance Verification
  • HIPAA Compliance
  • Patient Relations
  • Schedule Coordination
  • Medical Terminology
  • Scheduling Expertise

Timeline

Surgery Scheduler

RemX Specialty Staffing
10.2023 - 01.2024

Surgery Scheduler

Garey Orthopedic Medical Group
06.2021 - 09.2022

Customer Service Manager

iCandy Party Supplies and Decorations
02.2017 - 01.2020

Server/cashier

Farmer Boys
12.2016 - 05.2017

Receptionist

Fast Windows And More, Inc
03.2016 - 07.2018

Assistant Manager

Claire's
12.2015 - 06.2016

Medical Billing And Coding - Certificate -

Mt. San Antonio College

High School Diploma -

Garey High School
Lesly Diaz