Lesly Diaz
Chicago,IL
Summary
As a counselor, my experience expands to working with individual and group counseling, surrounding Domestic Violence (perpetrators) and Anger Management counseling, providing psychoeducational group counseling to participants to learn about domestic violence and recognize and understand their abusive behaviors. This includes providing help to participants to take control of their anger using cognitive behavioral therapy, mindfulness, and other proven anger-management strategies. As an outreach worker, my experience surrounds trauma crisis intervention by providing nonviolence intervention services that offer social services and resources to survivors and victims of intentional crime.
Overview
6
6
years of professional experience
1
1
Certification
Work History
COUNSELOR DV-PAIP/AM
Healthcare Alternative Systems
Chicago, USA
06.2023 - Current
- Responsible for the daily operations of the program and co-facilitating PAIP and AM groups, as a Partner Abuse Intervention and Anger Management Group counselor.
- Complete intake assessments, provide written monthly status reports, maintain progress notes, and complete discharge summaries.
- Maintain regular, effective communication with participants and their referral sources regarding the participants’ progress in the program.
- Conduct outreach efforts to engage participants, and provide referral sources to participants as needed.
- Provide referral sources to participants as needed (employment leads, placement referrals, medical, and legal issues).
- Maintaining a networking relationship with community agencies for referral and ancillary services.
- The Partner Abuse Intervention Program (PAIP) offers Cognitive Behavioral Change groups for participants to learn to recognize and understand their abusive behaviors, so they will refrain from engaging in them.
- The Anger Management (AM) program offers group anger management interventions using Cognitive Behavioral Therapy and Mindfulness anger management strategies to help participants understand their emotions and cope with them in a healthy manner.
- Attend court as needed.
- Developed crisis intervention strategies for individuals facing difficult situations or events.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
Trauma Outreach Worker/ Caseworker
Advocate Illinois Masonic Medical Center
07.2022 - Current
- Our team engages in extensive assertive outreach to engage patients who may not actively seek behavioral health services due to stigma or other barriers to engaging in services.
- Multiple attempts are made to make initial contact.
- TRC services include individual and group therapy services, social services and case management, psychiatry consultation and short-term medication management and psychodiagnostic assessment at no cost.
- Follow through patient discharge, which includes assisting patients with scheduling appointments with outside service providers, collaborating with external providers, and completing treatment summaries and brief consultation for continued behavioral health services when appropriate with patient consent and documented release of.
- Provide social services to survivors of recent intentional violence and family members of homicide victims including; Gunshot Wounds (GSW), Stabbings, Assaults - physical/sexual/vehicular, Domestic Violence, Human Trafficking, Robbery, Hate Crimes, Gang-related Violence
Community Outreach Worker
Community Health Clinic
Chicago, IL
03.2022 - 06.2023
- Community outreach and education events at local community organizations aim to increase awareness of programs and services that promote healthy lifestyles.
- Lead educational workshops as needed in Spanish and English, both in person and virtually.
- Assist with scheduling, planning, and implementing health education events and classes.
- Assist with the translations of health education materials from English to Spanish.
- Develop and assist with new health education materials and curricula.
- Conducted outreach activities to identify and engage members of the community in need of services.
- Created educational materials for distribution at public forums or through online media outlets.
- Cultivated partnerships with businesses, nonprofit organizations, schools, faith-based groups.
- Developed relationships with local organizations to coordinate programs that address the needs of the community.
Community Outreach Worker/ Intern
Community United
Chicago , IL
01.2022 - 05.2022
- Enhanced communication skills through phone banking and networking via phone.
- Taking the lead in brainstorming during group meetings.
- Growing stronger in interpretation through events from the organization.
- Identified areas where additional resources are needed or existing resources can be better utilized.
Cashier
7 eleven
Chicago, IL
06.2021 - 05.2022
- I became more knowledgeable in other categories of work.
- Taking leadership in learning inventory checks.
- Working independently through a task sheet.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
Cashier
Dunkin Donuts
Chicago, IL
05.2019 - 06.2021
- I gained more leadership experience by opening and closing the store.
- Engaged socially with customers to provide better customer service.
- Working alone under pressure, under circumstances.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier / Kitchen Staff
McDonald's
Chicago, IL
01.2020 - 05.2021
- Effectively communicating respectfully with coworkers to work as a team.
- Voluntarily learning about every aspect of the job, from the kitchen to the cashier.
- Taking leadership whenever the manager was occupied.
- Training other employees about aspects of the job, such as being a cashier, cooking, making drinks, etc.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
Volunteer
Opportunity Knocks
Chicago, IL
01.2020 - 02.2020
- Engaged socially with adults who have different disabilities while providing a positive environment.
- Learned how to communicate effectively in a team setting in order to complete tasks.
- I led and oversaw a group of 12 adults through creative activities such as coloring and crafts.
- Collaborated with other volunteers to create a positive work environment.
Education
B.A. - Psychology, Sociology
Dominican University
7900 Division St, River Forest, IL 6030505-2022
Skills
- Group Counseling
- Trauma intervention
- Client relationships
- DV-PAIP counseling
- Referrals and resources
- Team collaboration
- Health Education
- Healthcare systems: Epic, Athena, Carelogic, Caremessage
- Anger Management
- Team leadership
- Interpreting
- Translating from English to Spanish
- Community outreach
- Building rapport
- Recovery support services
- Strong public speaker
- Mental health support
- HIPAA
- Group facilitation
- Crisis intervention
- Intake assessments
- Case management
- Client communication
Certification
- Partner Abuse Intervention Program (PAIP) Facilitator Training, 09/06/23
- 40 Hours of Domestic Violence Training, 09/08/23
- CPR Certified, 03/22/24
- Harm Reduction/Overdose Prevention - Narcan/Naloxone Administration, 08/28/24
- Mental Health First Aid USA, 10/11/24
References
- Natalia Preciado, H.A.S, 773-574-2320
- Juliana Carrion, H.A.S, 312-810-7856
- Nancy Gonzalez, Advocate, 773-456-2101
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
COUNSELOR DV-PAIP/AM
Healthcare Alternative Systems
06.2023 - Current
Trauma Outreach Worker/ Caseworker
Advocate Illinois Masonic Medical Center
07.2022 - Current
Community Outreach Worker
Community Health Clinic
03.2022 - 06.2023
Community Outreach Worker/ Intern
Community United
01.2022 - 05.2022
Cashier
7 eleven
06.2021 - 05.2022
Cashier / Kitchen Staff
McDonald's
01.2020 - 05.2021
Volunteer
Opportunity Knocks
01.2020 - 02.2020
Cashier
Dunkin Donuts
05.2019 - 06.2021
B.A. - Psychology, Sociology
Dominican University
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