Lesly Enriquez
Albuquerque,NM
Summary
Dynamic and self-motivated professional with proven leadership at Panda Express, enhancing team efficiency and driving sales growth. Skilled in problem-solving and customer relations, I excel in high-pressure environments, ensuring exceptional service and satisfaction. Bilingual in Spanish, I effectively communicate with diverse clientele to elevate their dining experience.
Offering strong foundation in leadership and teamwork, coupled with genuine eagerness to learn and grow in dynamic setting. Brings adaptable approach to managing operational processes and problem-solving in high-paced environments. Ready to use and develop organizational and communication skills in Store Manager role.
Overview
4
4
years of professional experience
Work History
Counted Help, Shift Leader and Assistant Manager
Panda Express Restaurant
01.2023 - Current
- Trained new employees on operational procedures, enhancing team efficiency and performance consistency.
- Supervised daily operations to ensure adherence to company policies and procedures
- Analyzed sales reports to identify trends and inform strategic decision-making
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Host /Server
Olive Garden
03.2022 - 12.2023
- Greeted and seated guests, ensuring positive first impressions and efficient flow of service.
- Managed reservations and waitlists using scheduling software to optimize seating arrangements.
- Provided menu information and recommendations, enhancing guest dining experience through effective communication.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
Team Member
Whataburger
01.2022 - 02.2022
- Assisted customers with menu selections and special requests to enhance dining experience.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Collaborated with team members to maintain cleanliness and organization in service areas.
- Processed customer orders accurately, providing timely service during peak hours.
Education
High School Diploma -
New Future High School
Albuquerque, NMSkills
- Self- Motivated professional
- Effective team leadership
- Problem-solving
- Decision-making
- Time management
- Proficient in Spanish
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Counted Help, Shift Leader and Assistant Manager
Panda Express Restaurant
01.2023 - Current
Host /Server
Olive Garden
03.2022 - 12.2023
Team Member
Whataburger
01.2022 - 02.2022
High School Diploma -
New Future High School