Summary

Overview

Work History

Education

Skills

Languages

Timeline

Lesly Estrella

Torrance,CA

Summary

Experienced Shift Leader and Receptionist with a proven ability to maintain organized, efficient, and customer-focused environments. Skilled in multitasking, communication, and problem-solving. Dependable, adaptable, and quick to learn new systems and procedures.

Overview

years of professional experience

Work History

Front Desk / Take Out

Lucilles Smokehouse BBQ

Torrance, CA

04.2025 - Current

Provided customer service in person and over the phone
Processed and managed high-volume takeout orders with accuracy and speed
Handled payments using POS systems
Coordinated with kitchen staff to ensure timely, correct orders
Maintained up-to-date knowledge of menu items and specials for effective service.

Shift Leader

Lemonade Restaurant Group LLC

09.2022 - 08.2024

Supervised and supported daily team operations to ensure smooth service.
Trained new staff members on customer service and cash handling.
Maintained a clean, organized work area while balancing multiple responsibilities.
Assisted management with scheduling and inventory control.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Server

Nouilles of 3rds

12.2020 - 08.2021

Delivered excellent customer service in a fast-paced environment.
Ensured timely and accurate food delivery to guests.
Multitasked effectively during peak hours to deliver timely service and enhance guest experience.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Worked with POS system to place orders, manage bills, and handle complimentary items.

Front Desk Receptionist

Torrance Memorial

03.2018 - 05.2020

Greeted and assisted visitors, patients, and staff professionally.
Managed phone lines and maintained patient records.
Handled the discharge and transport of patients.
Transported lab specimens and delivered medical charts to departments.
Provided information and directed guests to correct areas.