Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern

Lesly Flores Martinez

Rolling Meadows,IL

Summary

Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.

Overview

6
6
years of professional experience

Work History

Intake Coordinator

HealthCare Plus Home Health
10.2022 - Current
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Completed intake assessment forms and filed clients' charts.
  • Collaborated with healthcare professionals to ensure patients received appropriate services and resources.

Floater

Arlington Lakes Golf Course
04.2019 - 08.2023
  • Ensured availability of clean golf carts for guests by performing regular cleaning routines.
  • Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
  • Kept golf course equipment stored properly and reported maintenance needs.
  • Trained in different roles at golf course to help team deliver first-rate support to guests.

Retail Sales Associate

Guess Retail
11.2021 - 02.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Coordinated efficient shipment processing procedures, ensuring prompt stocking of new products on the sales floor.
  • Streamlined product display for better merchandise visibility, resulting in higher sales conversion rates.
  • Picked and packed order items.
  • Maintained clean, organized store environment, contributing to a positive shopping experience for customers.

Education

Associates in Business Management (in Progress)

Harper College
Palatine, IL

High School Diploma -

Rolling Meadows High School
Rolling Meadows, IL
05-2021

Skills

  • Follow-up skills
  • Customer Service
  • Stocking
  • Packing and shipping
  • Stocking and Replenishing

Retail Sales

Store Opening and Closing

FLUENT IN SPANISH

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Intake Coordinator

HealthCare Plus Home Health
10.2022 - Current

Retail Sales Associate

Guess Retail
11.2021 - 02.2023

Floater

Arlington Lakes Golf Course
04.2019 - 08.2023

Associates in Business Management (in Progress)

Harper College

High School Diploma -

Rolling Meadows High School

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Lesly Flores Martinez