Lesly Garcia
Miami
Summary
A result-driven professional with extensive experience building a career from service-focused roles to sales and leadership positions. Proven expertise in driving business growth, exceeding sales targets, and leading a high-performing team. Skilled in customer relationship management, team development, and strategic planning to achieve organizational goals. Adept at identifying opportunities, implementing innovative solutions, and fostering collaborative environments that deliver exceptional results. A natural leader with a track record of transforming challenges into success, demonstrating a commitment to excellence, and inspiring teams to exceed expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Agent/Sales Account Manager
Steve Myers State Farm
08.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Exceeded sales targets through effective planning and goal setting.
- Increased sales revenue by implementing effective sales strategies and fostering strong client relationships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Customer Service Representative /Platinum Concierge
American Express
04.2016 - 08.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Insurance Agent
State Farm
06.2013 - 04.2016
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
Education
BBA - Business Management
Keiser University
Fort Lauderdale, FL04-2025
Skills
- Strong Interpersonal communication skills
- Conflict resolution and problem solving
- Building and maintaining client relationships
- Customer retention strategies
- Active listening and empathy
- Prospecting and lead generation
- Negotiation and closing techniques
Customer Service
Sales Expertise
- Product and service upselling
- Achieving and surpassing sales quotas
- Team leadership and mentoring
- Performance Management and goal-setting
- Coaching and professional development
- Delegation and time management
- Cross-functional team collaboration
Leadership & Management
Certification
- 220 Licensed
- 215 Licensed
- Notary
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Agent/Sales Account Manager
Steve Myers State Farm
08.2016 - Current
Customer Service Representative /Platinum Concierge
American Express
04.2016 - 08.2016
Insurance Agent
State Farm
06.2013 - 04.2016
- 220 Licensed
- 215 Licensed
- Notary
BBA - Business Management
Keiser University
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