Lesly Gonzalez
Chicago,IL
Summary
Dynamic professional with a proven track record at State Farm, adept in CRM Software and exceptional customer service. Leveraged problem-solving abilities and adaptability to enhance customer loyalty and operational efficiency. Excelled in fostering a collaborative environment, significantly contributing to workplace productivity and cleanliness. Seasoned Customer Associate with 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
6
6
years of professional experience
Work History
Customer Associate
State Farm
01.2023 - Current
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Stretching beyond assigned duties when needed for smooth business operations.
Lead Barista
Starbucks
05.2019 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
Customer Service Representative
Target
08.2018 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Kitchen Staff Member
Panda Restaurant Group, Inc., Panda Express
08.2018 - 04.2019
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Education
Associate of Science - Urban Education
University of Illinois At Chicago
1200 W Harrison St, Chicago, IL 6060708.2020
Skills
- CRM Software
- Social Media
- Goal-Oriented
- Fluent in Multiple Languages
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Cleanliness standards
- Order Taking
- Adaptability to Change
- Organization and Cleanliness
Languages
Spanish
Native or Bilingual
Timeline
Customer Associate
State Farm
01.2023 - Current
Lead Barista
Starbucks
05.2019 - 01.2023
Customer Service Representative
Target
08.2018 - 08.2020
Kitchen Staff Member
Panda Restaurant Group, Inc., Panda Express
08.2018 - 04.2019
Associate of Science - Urban Education
University of Illinois At Chicago
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