Lesly Hernandez
El Paso,TX
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Real Estate Investor
Self-employeed
09.2023 - Current
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
- Reached out to prospective customers using effective social media, research skills and networking events.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Developed new business and managed new and existing clients.
Claims Representative
Fred Loya Insurance
08.2023 - 09.2023
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Maintained accurate and up-to-date records of claim information for future reference.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Checked documentation for accuracy and validity on updated systems.
Assistant Manager
Wendys Restaurant
09.2022 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Management Assistant
Carmax Autocare Center
12.2021 - 09.2022
- Created and updated records and files to maintain document compliance.
- Maintained inventory stock for Business Office, placing orders when necessary.
- Oversaw training and onboarding process for all newly hired employees.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Offered technical support and troubleshot issues to enhance office productivity.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Conducted research to assist with routine tasks and special projects.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Business Office Associate
Carmax Autocare Center
09.2021 - 12.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Operations Customer Service Manager
WENJAI
10.2019 - 09.2021
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Clint High School
El Paso, TX06.2021
Skills
- Basic Math
- Analytical and Critical Thinking
- Computer Proficiency
- Dependable and Responsible
- Time Management
- Multitasking
- Google Drive
- Teamwork and Collaboration
- Fluent in English and Spanish
- Quality Assurance
- Calm Under Pressure
- Verbal Communication
- Customer Relations
- Google Workspace
- Written Communication
- Conflict Resolution
- Problem Resolution
- Operations Management
- Money Handling
- Schedule Oversight
- Staff Development
- Performance Reviewing
- Business Administration
- Customer Relationship Management (CRM)
- Staff Supervision
- Cost Control
Timeline
Real Estate Investor
Self-employeed
09.2023 - Current
Claims Representative
Fred Loya Insurance
08.2023 - 09.2023
Assistant Manager
Wendys Restaurant
09.2022 - 07.2023
Management Assistant
Carmax Autocare Center
12.2021 - 09.2022
Business Office Associate
Carmax Autocare Center
09.2021 - 12.2021
Operations Customer Service Manager
WENJAI
10.2019 - 09.2021
High School Diploma -
Clint High School
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