Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Orona

Palmdale,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Branch Support Specialist

Apria Healthcare
06.2023 - Current

Request health plan authorizations/information as required.

Answer inbound calls from customers to provide information to new and existing patients.

Create and work with new orders to ensure patients receive necessary equipment.

Confirm delivery appointments.

Driver Technician

Apria Healthcare
11.2021 - 06.2023

Deliver and pick up equipment from homecare patients.

Assist patients in solving problems regarding equipment use.

Maintain daily vehicle maintenance logs and incident reports.

Ramp Agent

ATS
07.2020 - 11.2021

Maintained clean, orderly work environment free of hazards.

Operated equipment while observing standard safety procedures.

Tracked flight schedules to promote on-time landings and avoid loading delays.

Ramp Lead

GAT
02.2019 - 02.2020

Responsible for ensuring safe work enviroment.

Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.

Guided aircraft into and out of parking positions using hand signals.

Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Cargo Agent

Ameriflight
11.2018 - 03.2019

Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.

Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.

Prepared hazardous material shipments in compliance with safe handling practices.

Guest Relations

Six Flags Magic Mountain
03.2017 - 03.2018

Oversaw fast-paced front desk operations and guests' needs at busy facility.
Collaborated with team members to handle guest requirements.
Ensured guest concerns were handled in an efficient and timely matter with the primary focus satisfying the guest.
Handled various ticket transactions.

Education

High School Diploma -

Lancaster High School
Lancaster, CA
06.2016

Skills

  • Organized
  • Time Management
  • Complaint resolution
  • Technical Support
  • Creative problem solving
  • HIPAA and Confidentiality Compliance
  • Referral Verification
  • Appointment Scheduling

Timeline

Branch Support Specialist

Apria Healthcare
06.2023 - Current

Driver Technician

Apria Healthcare
11.2021 - 06.2023

Ramp Agent

ATS
07.2020 - 11.2021

Ramp Lead

GAT
02.2019 - 02.2020

Cargo Agent

Ameriflight
11.2018 - 03.2019

Guest Relations

Six Flags Magic Mountain
03.2017 - 03.2018

High School Diploma -

Lancaster High School
Andrew Orona