Summary
Overview
Work History
Education
Skills
Job Title
Personal Information
Timeline
Intern
Lesly Jackson

Lesly Jackson

Chandler,AZ

Summary

Experienced loan signing agent with a strong background in healthcare. Skilled problem-solver with excellent attention to detail. Certified in loan signing and currently seeking opportunities in the field. Also a proud business owner of a successful trucking company established in 2020. Adaptable and eager to bring my problem-solving skills to the loan signing industry.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

31
31
years of professional experience

Work History

AVTO operator

Cruise,LLC / inconma , LLC
Phoenix
09.2024 - 12.2024
  • Assisted in developing and maintaining autonomous vehicle software
  • Updated software to run autonomous vehicles
  • Assisted in progressing the software for autonomous vehicles.

Attendee Development Representative

Machaon Corporation
03.2015 - 09.2015
  • Design/produce/execute sizeable and profitable corporate events that are of sufficient quality to market in industry trade magazines under the Machaon Corporation name and banner
  • Solicits business by 'cold' calling, referrals, lists, site meetings
  • Increases both top line and bottom line revenue through aggressive sales.

C.M.A/ Attendant

Maricopa Integrated Health Systems
07.2004 - 07.2010
  • C.M.A/ Attendant- assist client with bathing, which may include in giving the client a complete bath, brushing teeth, shampooing/drying hair
  • Assist client in transferring from bed to chair, wheelchair, commode, bathtub or shower
  • Possibly transfer client using a mechanical lift from bed to the commode, wheel chair, bathtub or shower
  • Assist client with dressing and grooming, assist with walking and toileting
  • Provide light housekeeping
  • Shop for food and prepare meals
  • Assist the client with eating and feeding of the patient
  • Provide laundry services such as washing drying and folding of clothing and linens as well as ironing clothing when necessary
  • Provide client with companionship such as sharing of hobbies, reading, talking, walking or other interests.

Clinical Services Representative/Secretary

Montevista Hospital
Las Vegas, NV
04.2000 - 07.2001
  • Clinical Experience Duties include: prepares pt
  • For exam and treatment by taking and recording vital signs, symptoms and other necessary measurements and recording chief complaints; documents pain scores as appropriate
  • Reports condition of patient, which may be indicative of change in the patient's condition to the Clinician
  • Assists providers with exams and minor in office procedures and acts as chaperon as needed
  • Collects and prepares specimens for laboratory testing including Phlebotomy
  • Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patient for clinic, hospital and other ancillary medical treatments and test
  • Responsible for communicating test result to patient, acts as a resource to clinician in order to provide optimal patient care
  • May administer medications in accordance with established policies and procedures or as directed
  • Clerical support with patient/client notification and documentation
  • Provides complete and accurate information necessary for billing related to the patient, encounter in a timely fashion, maintains a clean and functional environment including cleaning and disinfection of equipment, exam rooms and storage areas
  • Follows manufacturer's recommendations and OSHA guidelines and handling of hazardous substances
  • Order supplies and stocks patient care areas, monitors inventory including medication/injections and immunizations i.e
  • Expired medications/ equipment, recalls and patient tracking
  • Responsible for prioritization of patient flow through clinical process, performs all functions according to established policies, procedures, regulatory and accreditation requirements as well as applicable professional standards.

Psychiatric Nurse

Nevada Community Enrichment
Las Vegas, NV
03.1997 - 03.2000
  • Give nursing care to the psychiatric patient under the direction of the R.N
  • Performs technical monitoring and physical care of the patient, reads and implements the patient treatment plan, documents observations, interventions and group activities in the patient, makes rounds and monitors meals, participates in restraining and secluding patients
  • Recognizes, prevents and responds to patients who are acting as a danger to themselves or others behaving aggressively, destructively or are in a crisis or medical emergency
  • Record and maintains the confidentiality of the patient record and health information, maintains patient safety and protects patients rights through observing and reporting, communication interaction and physical status
  • Interacts therapeutically with patient and family, provides treatment that promotes patient dignity independence and individuality, privacy and choice
  • Demonstrates respect for cultural diversity, patient boundaries and code of conduct
  • Maintains knowledge and skills related to obvious symptoms of mental disorder, personality disorder or substance abuse as well as the types of commonly prescribed medications and associated common side effects and possible adverse reactions
  • Assists patient in accessing community services and resources
  • Performs all functions according to established policies, procedures, regulatory and accreditation requirements as well as applicable professional standards.

Temporary Account Representative

Robinsons May Credit Card Center
10.1996 - 12.1996
  • Temporary Account Representative- Authorizing and opening new accounts, performing alpha look-ups, maintaining Famous Bar, and Myron-Frank accounts.

Services/Sales Representative

MCI- Telephone Services
08.1993 - 10.1995
  • Services/Sales Representative- Contacting clients via computer and telephone, maintaining visual computer aide on client, offering lower rate services to clients, maintaining disk and hard copy data on clients for subsequent review, and reviewing statistical information regarding client contact for verification of sales.

Education

The loan signing system by Mark Willis at The loan signing system -

03.2024

Certified Medical Assistant Diploma -

The Bryman School
09.1996

High School Diploma -

South Mountain High School
01.1993

Skills

  • Creative Independent
  • Charismatic Personality
  • Excellent Leadership Skill
  • Relationship Building
  • Strong Communications - Written and Verbal Skills
  • Extreme Customer Service
  • Database Management
  • Customer Service Sales
  • Event Planning
  • Cold Calling
  • Referrals
  • Site Meetings
  • Cost Saving Strategy
  • Safe Work Environment
  • Building Rapport
  • Companionship
  • Light Housekeeping
  • Meal Preparation
  • Laundry Services
  • Ironing
  • Clinical Experience
  • Vital Signs
  • Symptom Recording
  • Chief Complaints
  • Pain Score Documentation
  • Exam Assistance
  • Phlebotomy
  • Patient Care Coordination
  • Pre-Certifications
  • Authorizations
  • Prescriptions
  • Scheduling
  • Test Result Communication
  • Medication Administration
  • Clerical Support
  • Patient Documentation
  • Billing Information
  • Equipment Cleaning and Disinfection
  • Supply Ordering
  • Inventory Monitoring
  • Patient Flow Prioritization
  • Regulatory Compliance
  • Accreditation Compliance
  • Psychiatric Patient Care
  • Technical Monitoring
  • Patient Treatment Plan Implementation
  • Observation Documentation
  • Crisis Intervention
  • Patient Record Confidentiality
  • Patient Safety
  • Patient Rights Protection
  • Therapeutic Interaction
  • Respect for Cultural Diversity
  • Knowledge of Mental Disorders
  • Knowledge of Commonly Prescribed Medications
  • Accessing Community Services
  • Account Management
  • Alpha Look-ups
  • Data Maintenance
  • Sales
  • Clinical Training
  • Administrative Training
  • Medical Assistant
  • Perfect Attendance
  • Problem-solving
  • Attention to detail
  • Adaptability
  • Customer Service
  • Complaint Handling
  • De-Escalation Techniques
  • Call Documentation
  • Professionalism
  • Inbound Call Management
  • Microsoft Office
  • Issue and Complaint Resolution
  • Attention to Detail
  • Customer Account Management
  • Analytical Thinking
  • Account Updates
  • Multitasking
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Computer Skills
  • High-energy attitude
  • Remote Office Availability
  • Reliability
  • MS Office
  • Time management abilities
  • Continuous Improvement
  • Customer Relationship Management (CRM)
  • Sales and Upselling
  • Effective Communication
  • Complaint resolution
  • Professional telephone demeanor
  • Professional phone voice
  • Analytical Skills
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Self Motivation
  • Call Center Operations
  • System implementation
  • Business development understanding
  • Call Metrics
  • [Language] Fluency

Job Title

LOAN SIGNING AGENT

Personal Information

  • Age: 48
  • Driving License: B12997165

Timeline

AVTO operator

Cruise,LLC / inconma , LLC
09.2024 - 12.2024

Attendee Development Representative

Machaon Corporation
03.2015 - 09.2015

C.M.A/ Attendant

Maricopa Integrated Health Systems
07.2004 - 07.2010

Clinical Services Representative/Secretary

Montevista Hospital
04.2000 - 07.2001

Psychiatric Nurse

Nevada Community Enrichment
03.1997 - 03.2000

Temporary Account Representative

Robinsons May Credit Card Center
10.1996 - 12.1996

Services/Sales Representative

MCI- Telephone Services
08.1993 - 10.1995

The loan signing system by Mark Willis at The loan signing system -

Certified Medical Assistant Diploma -

The Bryman School

High School Diploma -

South Mountain High School

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Lesly Jackson