Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lesly K. Bacasegua

Whittier,CA

Summary

Resourceful and detail-driven Administrative and Office Support Professional with over 8 years of progressive experience delivering top-tier clerical support, front office coordination, and client services. Recognized for streamlining procedures, supporting executive-level teams, and maintaining seamless daily operations with discretion and efficiency. Bilingual in English and Spanish, with excellent communication, document handling, and organizational skills.

Overview

7
7
years of professional experience

Work History

Administrative Manager

CSP Security Inc
Whittier, California
01.2023 - Current
  • Directed day-to-day administrative operations, established and enforced company policies/SOPs, and led a high-performing support team to achieve organizational objectives.
  • Managed full employee lifecycle including recruitment, onboarding, training, and performance oversight; developed and optimized schedules to ensure 100% shift coverage while minimizing overtime costs.
  • Processed and reconciled bi-weekly payroll, verified time sheets, resolved discrepancies, and maintained compliance with labor laws, tax regulations, and company policies.
  • Acted as primary client liaison, delivering exceptional customer service by handling inquiries, preparing quotes/contracts, and resolving escalations to maintain strong client relationships.
  • Coordinated logistics for company meetings, events, and projects; implemented process improvements that streamlined workflows and reduced administrative overhead.
  • Maintained comprehensive digital and physical records, prepared executive-level reports, performance dashboards, and tracked KPIs to support data-driven decision-making.
  • Oversaw internal and external communications: answered calls/emails, drafted professional correspondence, and ensured accurate information flow between executives, staff, and clients.
  • Ensured compliance with regulatory requirements, safety standards, and internal policies through continuous monitoring and staff coaching.
  • Responded rapidly to operational challenges, staffing shortages, and client escalations, minimizing disruption and safeguarding service quality.

Administrative Assistant / Office Support Specialist

Daniels Tires
Santa Fe Springs, CA
11.2022 - 01.2023
  • Serve as primary administrative support; manage front-desk reception, direct calls, and assist clients.
  • Coordinate appointment scheduling and prepare related documentation.
  • Perform data entry for customer records, service logs, and transactions.
  • Process payroll and billing; maintain filing systems and organize service documents.
  • Monitor supplies, prepare correspondence, and support multi-department needs.

Front Desk Receptionist

Mad house
Cudahy, CA
11.2021 - 11.2022
  • Greet and assist visitors, manage sign-in process, and ensure a welcoming reception area.
  • Answer, screen, and route multi-line phone calls; take accurate messages and respond to inquiries.
  • Handle incoming/outgoing mail, packages, and email correspondence; maintain organized records.
  • Perform data entry, filing, copying, scanning, and other administrative support tasks.
  • Coordinate appointments, meetings, and calendars for staff and executives.
  • Provide customer service, resolve basic client concerns, and escalate issues when needed.
  • Monitor inventory, order office supplies, and maintain front desk organization.
  • Process payments, issue receipts, and assist with invoicing or billing questions.
  • Enforce visitor check-in protocols, control access, and report security concerns.
  • Relay internal communications and announcements between staff, management, and visitors.
  • Operate office equipment and use scheduling, CRM, and communication software.
  • Support company events, staff meetings, and small projects with logistics and materials prep.

Administrative & Sales Assistant

Suhay's Soap Shop
Downey, CA
09.2018 - 09.2021
  • Handled daily cash logs, order forms, and inventory records.
  • Entered and updated customer databases.
  • Created promotional materials and processed shipments.
  • Responded to client inquiries and supported small-business operations.

Education

High School Diploma -

Huntington Park High School
Huntington Park, CA
06-2015

Skills

  • Executive and administrative support
  • Calendar and meeting coordination
  • Document management
  • Payroll processing
  • Billing and invoicing
  • Client relations
  • Records retention
  • Microsoft Office Suite proficiency
  • Scheduling software expertise
  • Office equipment operation
  • Bilingual communication
  • Technical skills and tools
  • Data management and CRM

Timeline

Administrative Manager

CSP Security Inc
01.2023 - Current

Administrative Assistant / Office Support Specialist

Daniels Tires
11.2022 - 01.2023

Front Desk Receptionist

Mad house
11.2021 - 11.2022

Administrative & Sales Assistant

Suhay's Soap Shop
09.2018 - 09.2021

High School Diploma -

Huntington Park High School

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