Lesly Lemus
Austin,TX
Summary
Hi! I am based in Austin, TX. I advanced through multiple roles at AT&T, starting as a Retail Sales Consultant and progressing to Assistant Manager and Store Manager. My strong work ethic, consistency, and determination have driven my success in leading high-performing teams and achieving sales goals. I take pride in mentoring my team, enhancing customer satisfaction, and consistently delivering strong business results.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
ATT
04.2023 - Current
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Assistant Store Manager
ATT
07.2022 - 03.2023
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interacted well with customers to build connections and nurture relationships.
- Coached sales associates in product specifications, sales incentives, and selling techniques.
Retail Sales Consultant
ATT
01.2019 - 06.2022
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Assistant Retail Store Manager
Steve Madden
11.2014 - 01.2019
- Analyzed sales data to identify trends, and develop targeted action plans.
- Optimized store displays and appearance with strategic merchandising.
- Trained and managed associates in customer service and sales techniques.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - Biology
Austin Community College
Austin, TexasSkills
- Retail Operations
- Employee Training
- Sales Strategies and Coaching
- Strong Leadership and team management skills
- Advertising and marketing
- Technology proficiency
- Sales Analysis
- Coaching and Mentoring
- Proficient in Microsoft Office and Salesforce CRM
Accomplishments
- Used Microsoft Excel to develop sales tracker and coach experts on performance.
- Increased sales and productivity by utilizing salesforce to connect with local businesses.
- Promoted to Retail Store Manager in only 1 year.
- Opened up a brand new store location, assisting with store merchandising and set up.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Retail Store Manager
ATT
04.2023 - Current
Assistant Store Manager
ATT
07.2022 - 03.2023
Retail Sales Consultant
ATT
01.2019 - 06.2022
Assistant Retail Store Manager
Steve Madden
11.2014 - 01.2019
No Degree - Biology
Austin Community College
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