Lesly Lopez
West Chicago,IL
Summary
A caseworker with start-level integrity and a strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, resources, and issue-resolution methods.
Overview
8
8
years of professional experience
Work History
ToGo Specialist/Trainer/Host
Olive Garden
St. Charles, IL
10.2016 - Current
- Utilized standard greetings and telephone etiquette when addressing and speaking with guests.
- Organizing and stock togo station and sanitize before and after
- Answering to-go orders, phone calls, advising on menu options and accurately estimating time for pick up or delivery
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws and promotional coupons.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Maintained neat and organized work areas to comply with food handling and safety regulations.
- Retained full knowledge of menu and ingredients to address food allergy questions.
- Transacted food and drink orders at POS in person and by phone.
- Operated cash register to accept cash, debit and credit card payments from customers.
Intern
DuPage County Community Services
Wheaton, IL
01.2023 - 05.2023
- Participated in monthly team meetings to discuss case management strategies and review progress toward established goals.
- Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
- Assisted clients in completing applications for health insurance coverage such as Medicaid
- Provided education about healthcare services available through public programs such as Medicaid and Medicare.
- Reviewed patient medical records to ensure that all information was accurate and up-to-date.
Hair Salon Assistant
Mario Tricoci Hair Salon
Geneva, IL
06.2018 - 01.2022
- Offered exceptional service and support to walk-in and scheduled customers.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Studied advanced techniques to develop proficiency and better serve customers.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Intern
Peoples Resource Center
Wheaton, IL
09.2021 - 11.2021
- Sorted and organized donations of canned goods, non-perishable food, and other items.
- Stocked shelves with donated food items.
- Assisted clients in selecting appropriate food items for their families.
- Greeted clients at the door and provided them with information about pantry services.
- Helped unload deliveries of food from trucks into the pantry storage area.
Education
Bachelor of Arts - Human Services
National Louis University
06-2024
Associate of Applied Science - Human Services
College of DuPage
Glen Ellyn, IL05.2023
Certificate - Cosmetology
Technology Center of DuPage
Addison, IL05.2018
High School Diploma -
West Chicago Community High School
West Chicago, IL05.2018
Skills
- Advising
- Active Listening
- Problem Solver
- Microsoft office
- Excel
- Organizing and Prioritizing
- Effective Customer Communication
- Professional Boundaries
- Service assistance and support
Languages
Spanish
Native/ Bilingual
Timeline
Intern
DuPage County Community Services
01.2023 - 05.2023
Intern
Peoples Resource Center
09.2021 - 11.2021
Hair Salon Assistant
Mario Tricoci Hair Salon
06.2018 - 01.2022
ToGo Specialist/Trainer/Host
Olive Garden
10.2016 - Current
Bachelor of Arts - Human Services
National Louis University
Associate of Applied Science - Human Services
College of DuPage
Certificate - Cosmetology
Technology Center of DuPage
High School Diploma -
West Chicago Community High School