Lesly Lopez
Menifee,CA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
11
11
years of professional experience
Work History
Cashier / Food Truck Operator
Taco Street Food Trucks
San Diego, CA
02.2017 - Current
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
- Answered customer questions and provided store information.
Cashier
Lolitas Taco Shop
Chula Vista, CA
06.2023 - 06.2024
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
Rubios Costal Grill
Chula Vista, CA
08.2021 - 11.2021
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped with purchases and signed customers up for rewards program.
- Worked closely with front-end staff to assist customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Maintained current knowledge of store promotions to highlight sales to customers.
Cashier
Las Fuentes Mexican Food
San Diego, CA
11.2020 - 05.2021
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Offered customers carry-out service at completion of transaction.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Built and maintained productive relationships with employees.
- Adhered to social distancing protocols and wore mask or face shield.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Used suggestive selling techniques to promote add-on sales.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Custodian
Custodial A & L
San Diego, CA
03.2013 - 05.2016
- Providing support services for a variety of events including setup and breakdown assistance as needed.
- Adhering strictly to health and safety regulations while performing duties.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
- Performing general maintenance tasks such as painting walls or fixing broken fixtures; changing filters on HVAC units periodically.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Moved equipment and furniture to thoroughly clean space.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Maintained accountability for building keys, master keys and access cards.
Education
High School Diploma -
Lazaro Cardenas
Tecate, Mexico06-2009
Skills
- Drawer balancing
- Returns processing
- Product Recommendations
- Customer Service
- Cash Handling
- POS Systems
- Customer Relations
- Time management skills
- Written and verbal communication
- Organizational abilities
Languages
English
Professional
Spanish
Professional
Timeline
Cashier
Lolitas Taco Shop
06.2023 - 06.2024
Cashier
Rubios Costal Grill
08.2021 - 11.2021
Cashier
Las Fuentes Mexican Food
11.2020 - 05.2021
Cashier / Food Truck Operator
Taco Street Food Trucks
02.2017 - Current
Custodian
Custodial A & L
03.2013 - 05.2016
High School Diploma -
Lazaro Cardenas
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