Lesly Lopez Fernandez
Flight Attendant
Lewisville,Texas
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
14
14
years of professional experience
Work History
Flight Attendant
Southwest Airlines
03.2019 - Current
- Effectively respond to medical emergencies calmly and competently, following established protocols while liaising with the cockpit crew as needed.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets, and other emergency equipment in good working order.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
Flight Attendant
Mesa Airlines
7 2016 - 03.2019
- Highly skilled in performing pre-boarding security checks of aircraft, passengers, and baggage.
- Comprehensive knowledge of flight and emergency procedures.
- Proven ability to greet passengers and guide them regarding their seats.
- Documented success in selling goods to customers on board.
Personal Banker II
First National Bank Texas
12.2015 - 06.2016
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Guest Service Representative/Night Auditor
JW Marriott Indianapolis
1 2013 - 1 2014
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Banquet House person
JW Marriott Indianapolis
- Event space set-up, execution, and teardown of all functional event and meeting spaces - exceeding 100,000 sq ft. of event space.
- Collaborate with 45+ associates within event services and event concierge teams to ensure that all event and meeting space is up to standard and show ready for our clients.
- Create LSOPs to enhance the guest experience and create uniformity in the way the product is delivered.
Junior Assistance (Call Center)
Assist Card - Argentina
04.2011 - 12.2013
- Handled escalated calls professionally, diffusing tense situations while providing satisfactory resolutions for customers.
- Reduced average handle time by quickly identifying client needs and offering relevant solutions accordingly.
- Streamlined call center operations for increased productivity through effective time management and prioritization of tasks.
Night Auditor
JW Marriott Indianapolis
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Education
Zero To Pro Program
In The Pattern Flight School
Denton, TXMaster of Business Administration
University of Arizona Global Campus
Chandler, AZBBA - Tourism And Travel Management
National University of San Marcos
Lima, Peru 05.2001 -
Skills
Flight safety
Public Speaking
Leadership Qualities
Interpersonal communications
Passenger safety management
Reliability and punctuality
Emergency Response Coordination
Multilingual Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Flight Attendant
Southwest Airlines
03.2019 - Current
Personal Banker II
First National Bank Texas
12.2015 - 06.2016
Junior Assistance (Call Center)
Assist Card - Argentina
04.2011 - 12.2013
BBA - Tourism And Travel Management
National University of San Marcos
05.2001 -
Flight Attendant
Mesa Airlines
7 2016 - 03.2019
Guest Service Representative/Night Auditor
JW Marriott Indianapolis
1 2013 - 1 2014
Banquet House person
JW Marriott Indianapolis
Night Auditor
JW Marriott Indianapolis
Zero To Pro Program
In The Pattern Flight School
Master of Business Administration
University of Arizona Global Campus
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