Lesly Luna
Houston
Summary
Adept at crafting delightful dining experiences, I honed my skills in customer service and safe food handling at Pizza Patrón. My knack for teamwork and collaboration, coupled with a proven track record in enhancing customer satisfaction and efficiently managing food supplies, underscores my ability to thrive in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pizza Maker
Pizza Patrón
08.2024 - Current
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Monitored and maintained clean working areas and cooking surfaces.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
Waitress Trainee
La Herradura
07.2019 - 02.2024
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
Education
Bachelor Of Nursing - Nursing
Houston Baptist University
Houston, TXSpanish - Spanish
Houston Baptist University
Houston, TXSkills
- Teamwork and collaboration
- Customer service
- Safe food handling
- Food safety
- Order preparation
- Attention to detail
- Order taking and processing
- Customer order management
- Food presentation
- Dependable and responsible
- Ingredients preparation
- Supply restocking
- Phone etiquette
- Multitasking Abilities
Certification
Food and handling certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pizza Maker
Pizza Patrón
08.2024 - Current
Waitress Trainee
La Herradura
07.2019 - 02.2024
Bachelor Of Nursing - Nursing
Houston Baptist University
Spanish - Spanish
Houston Baptist University
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