Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lesly Martinez

Lawrenceville,GA

Summary

I am a highly skilled and results-oriented Customer Service Representative with over 7 years of experience in delivering top-tier customer support across diverse sectors. I demonstrate an exceptional ability to manage complex customer interactions with a focus on delivering outstanding service and achieving high levels of customer satisfaction. I am proficient in utilizing advanced CRM systems to enhance customer relationship management and streamline operations. I possess excellent communication, problem-solving, and conflict resolution skills, ensuring efficient and effective resolution of customer issues. I am known for my strong work ethic, attention to detail, and ability to thrive in dynamic, fast-paced environments.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Dr.wireless
03.2023 - Current
  • Provide detailed product information and recommendations to customers.
  • Meet or exceed sales targets and performance metrics.
  • Participate in regular inventory counts and report discrepancies to management.
  • Stay informed about new products, promotions, and store policies.

Customer Service Representative

3Gsolutions
04.2021 - 11.2022
  • Handle inbound customer calls, emails, and chat inquiries in a professional and courteous manner.
  • Meet or exceed performance metrics, such as response time and customer satisfaction ratings.
  • Stay informed about company products, services, and policies.
  • Maintain detailed and accurate records of customer interactions.

Customer Service Representative

Voice Nation
10.2018 - 05.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Saks OFF 5TH
10.2017 - 08.2018
  • Provide detailed product information and recommendations to customers.
  • Meet or exceed sales targets and performance metrics.
  • Participate in regular inventory counts and report discrepancies to management.
  • Stay informed about new products, promotions, and store policies.

Sales Associate

Green Leafs
12.2016 - 07.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Cosmetologist -

Hogan Institute of Esthetics And Cosmetology
Lilburn, GA

Esthetician - Esthetics

Hogan Institute of Esthetics And Cosmetology
Lilburn, GA

Diploma - Science

Berkmar High School
Lilburn, GA
05.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Online chat support
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Professional telephone demeanor

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Dr.wireless
03.2023 - Current

Customer Service Representative

3Gsolutions
04.2021 - 11.2022

Customer Service Representative

Voice Nation
10.2018 - 05.2019

Sales Associate

Saks OFF 5TH
10.2017 - 08.2018

Sales Associate

Green Leafs
12.2016 - 07.2017

Cosmetologist -

Hogan Institute of Esthetics And Cosmetology

Esthetician - Esthetics

Hogan Institute of Esthetics And Cosmetology

Diploma - Science

Berkmar High School

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Lesly Martinez