Lesly Ochoa
Mesquite,TX
Summary
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated administrative professional with successful experience in fast-paced office settings. Respectful, punctual, outgoing,and hardworking. Eager to learn new skills and advance knowledge.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Toledo Finance
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Maintained and managed customer files and databases.
- Reviewed application files to check for completion and compliance with institutional standards.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
Sales Associate
Dillards
09.2020 - 06.2022
- Greeted customers and helped with product questions, selections and purchases
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Helped customers complete purchases, locate items and join reward programs
- Worked closely with shift manager to solve problems and handle customer concerns
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
North Mesquite High School
Mesquite, TX05.2016
Skills
- Bilingual (spanish)
- Teamwork and Collaboration
- Customer Service
- Strong Communication Skills
- Organizational Skills
- Multitasking Abilities
- Microsoft Office Proficiency
- Outgoing Personality
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Toledo Finance
02.2023 - Current
Sales Associate
Dillards
09.2020 - 06.2022
High School Diploma -
North Mesquite High School
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