Lesly Padilla
Summary
Experienced customer service representative. Consistently exceed revenue goals. Exceptional interpersonal communication, data analyzation, and leadership skills. Always on time with everyday goals. Strong organizational, analytical, problem resolution, and follow-up skills.
Overview
5
5
years of professional experience
Work History
ELITE SALES AND CUSTOMER SERVICES REPRESENTATIVE
AT&T
09.2018 - 09.2023
- Focused on customer service, sales, referrals, and escalations
- Professional customer advisor that assisted customers with orders, provided information, and handled complaints
- Provided solutions or assisted with finding solutions
- Great with escalations and documentation
- Ability to remain calm under pressure always putting safety first
- Always positive attitude in order to maintain great relationships.
Skills
- Bilingual (Spanish)
- Documentation
- Fast Thinker
- Fast Learner
- Ability to Work Under Pressure
- Multitask
- Customer Service
- Responsible
- Communication
- Adapt to New Technology
- Work Safely
- Customer Support
- Sales Reporting
- Sales Support
- Sales Expertise
- Problem-solving abilities
- Technical Troubleshooting
- Records Management
- Needs Analysis
- Customer Relations
- Client Services
- Empathy and understanding
- Customer service orientation
- Issue Research
References
- Quen Bright, AT&T, Coach and Manager, (562) 410-7646
- Nashwa, AT&T, Manager, (562) 202-8004
Timeline
ELITE SALES AND CUSTOMER SERVICES REPRESENTATIVE
AT&T
09.2018 - 09.2023