Lesly Portillo Rivadeneyra
Reno ,Nv
Summary
Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime.
Overview
16
16
years of professional experience
Work History
Order Filler
Walmart
11.2024 - Current
- Filled customer orders accurately and efficiently to meet daily operational targets.
- Operated warehouse equipment, ensuring compliance with safety and operational standards.
- Collaborated with team members to streamline order fulfillment processes, enhancing workflow efficiency.
- Maintained cleanliness and organization of work area, contributing to a safe working environment.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
General Kitchen Worker
Kenji's Hawaiian Restaurant
03.2024 - Current
- Operated kitchen equipment to prepare ingredients for menu items.
- Maintained cleanliness and organization of kitchen workspace to ensure safety standards.
- Assisted chefs in food preparation, enhancing efficiency during peak service hours.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Collaborated with team members to streamline cooking processes and reduce wait times.
- Managed multiple tasks simultaneously while maintaining accuracy and speed in a fast-paced environment.
- Provided excellent customer service, addressing any concerns or special requests promptly and professionally.
- Trained new staff on food preparation and safety procedures.
- Prepared and assembled ingredients following standardized recipes for efficient meal production.
Online Travel Agent
Almundo.com
03.2018 - 05.2020
- Developed customized travel itineraries based on client preferences and budget constraints.
- Utilized CRM systems to manage client relationships and track booking history efficiently.
- Collaborated with suppliers to secure competitive rates for flights, accommodations, and activities.
- Trained junior agents on best practices for customer service and travel planning processes.
- Analyzed market trends to optimize service offerings and enhance customer satisfaction levels.
- Resolved client issues promptly and professionally, maintaining high levels of customer satisfaction.
- Collaborated with team members to design unique travel packages tailored to individual preferences.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Customer Service Supervisor
Almundo.com
09.2016 - 03.2018
- Led daily operations of customer service team, ensuring high-quality support and adherence to company standards.
- Developed training programs for new staff, enhancing onboarding experience and improving service quality.
- Analyzed customer feedback to identify trends, implementing changes that increased satisfaction ratings.
- Monitored performance metrics, providing regular coaching and feedback to optimize team effectiveness.
- Implemented process improvements that streamlined issue resolution, reducing response times significantly.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Created, prepared, and delivered reports to various departments.
Tourist Guide
Xcaret
07.2012 - 11.2015
- Guided diverse groups through cultural and natural attractions, enhancing visitor experiences and engagement.
- Delivered informative presentations on local history, ecology, and traditions, fostering cultural appreciation among tourists.
- Developed customized itineraries tailored to client interests, ensuring memorable and personalized tours.
- Led safety briefings and ensured compliance with operational protocols to maintain a secure environment for guests.
Assistant Activities
Iberostar Hotels & Resorts
07.2010 - 06.2012
- Developed and coordinated engaging activities for diverse groups, enhancing participant satisfaction and retention.
- Facilitated communication between departments to ensure alignment on operational goals and guest needs.
- Collaborated with team members to plan and execute events, ensuring seamless operations and positive experiences.
- Managed scheduling of activities, optimizing resource allocation to maximize participation rates and minimize conflicts.
- Enhanced participant engagement by organizing and leading diverse recreational activities.
Education
BBA - Business Administration
Universidad Riviera
Playa Del Carmen,Mexico 05-2013
Skills
- Warehouse safety
- Product picking
- Heavy lifting
- Stress tolerance
- Quality control
- Problem-solving
- Customer service
- Multitasking and organization
- Sales support
- Continuous improvement
- Call center operations
- Expertise in sales
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Order Filler
Walmart
11.2024 - Current
General Kitchen Worker
Kenji's Hawaiian Restaurant
03.2024 - Current
Online Travel Agent
Almundo.com
03.2018 - 05.2020
Customer Service Supervisor
Almundo.com
09.2016 - 03.2018
Tourist Guide
Xcaret
07.2012 - 11.2015
Assistant Activities
Iberostar Hotels & Resorts
07.2010 - 06.2012
BBA - Business Administration
Universidad Riviera