Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lesly Roman

Houston,TX

Summary

Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Barista

Kolache Shoppe
10.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Manager of Operations

Clean Juice
01.2022 - 10.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Barista Shift Lead

Tout Suite
01.2021 - 01.2022
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Monitored customer feedback to improve barista performance and customer service.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.

Education

Associate of Applied Science - Welding Technology

Houston Community College
Houston, TX
05.2019

Skills

  • Foam Art
  • Team Goals
  • Attention to Detail
  • Customer Loyalty
  • Register Balancing
  • Hospitality and Accommodation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Barista

Kolache Shoppe
10.2022 - Current

Manager of Operations

Clean Juice
01.2022 - 10.2022

Barista Shift Lead

Tout Suite
01.2021 - 01.2022

Associate of Applied Science - Welding Technology

Houston Community College

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Lesly Roman