Lesly Shepherd
Houston
Summary
Accomplished Payment Specialist with a proven track record at Radlink Staffing Agency, enhancing payment processing efficiency and fostering strong external partnerships. Expert in fraud detection and customer service management, significantly improving client trust and operational workflows.
Overview
12
12
years of professional experience
Work History
Payment Specialist
Radlink Staffing Agency
05.2023 - 12.2024
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Developed strong relationships with banks, credit card processors, and other external partners for seamless collaboration in handling payments.
- Enhanced payment processing efficiency by streamlining procedures and implementing automation tools.
- Evaluated and recommended improvements to current payment systems, leading to increased efficiency and reduced processing times.
Customer Service Representative
STARBUCKS COFFEE COMPANY
09.2017 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Fraud Prevention Specialist
FIS Global
02.2022 - 01.2023
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Improved customer trust by promptly addressing and resolving fraud-related inquiries and complaints.
Bank Teller
Grapeland State Bank
06.2013 - 04.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Customer Service Representative
Verizon Wireless
06.2013 - 09.2015
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Associates Of Science - Health Administration
Stephen F. Austin State University
Nacogdoches, TX05.2013
Skills
Customer Service Management
Data Entry
Clerical
Payment Processing
Dual Monitors
Multi Line Phones
Retention
Acquisition
Microsoft Office
Medical Terminology
Collections
Sales
Fraud Detection
Timeline
Payment Specialist
Radlink Staffing Agency
05.2023 - 12.2024
Fraud Prevention Specialist
FIS Global
02.2022 - 01.2023
Customer Service Representative
STARBUCKS COFFEE COMPANY
09.2017 - 02.2020
Bank Teller
Grapeland State Bank
06.2013 - 04.2016
Customer Service Representative
Verizon Wireless
06.2013 - 09.2015
Associates Of Science - Health Administration
Stephen F. Austin State University
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