Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Lesly Sosa

El Paso,TX

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

The Shack Wings & Brews
El Paso, TX
04.2024 - Current
  • Greeted guests and provided menus.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided exceptional service to high volume of daily customers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Prepared checks, itemizing total meal costs and taxes.

  • Monitored dining room for cleanliness and proper set-up at all times.
  • Explained menu items, describing ingredients and cooking methods upon request.

Costumer Service Associate

The Humane Society of El Paso
El Paso, TX
11.2023 - 04.2024
  • Provided daily care for animals, including feeding, cleaning enclosures, and monitoring health and behavior.
  • Assisted with adoptions by educating potential pet owners and matching them with suitable animals.
  • Handled intake procedures, including processing stray and surrendered animals
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collaborated with staff and volunteers to support shelter operations and community outreach programs

Cashier

Walmart
El Paso, TX
11.2021 - 07.2022
  • Ensured compliance with all safety regulations within the store environment.
  • Used suggestive selling techniques to promote add-on sales.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Worked closely with front-end staff to assist customers.
  • Delivered exceptional customer service by assisting with inquiries, locating products, and resolving issues.
  • Stocked shelves with merchandise when needed.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.

Shift Leader

Dairy Queen
El Paso, TX
08.2019 - 10.2021
  • Facilitated training sessions for new employees on company policies and procedures.
  • Identified needs of customers promptly and efficiently.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Provided excellent customer service by taking orders, answering menu questions, and ensuring guest satisfaction.
  • Maintained a clean and organized dining area, including resetting tables and restocking supplies.
  • Managed cash registers, prepared deposits, and ensured accurate financial reporting.
  • Trained, coached, and supported team members to maintain high performance and excellent customer service.
  • Supervised daily operations and ensured efficient workflow during shifts.

Education

Eastlake
El Paso, TX
06-2017

Associate of Applied Science - Medical Sonography

Southwest University
El Paso, TX

Skills

  • Hostess support
  • Table resetting
  • Order delivery practices
  • Team member support
  • Food inspection
  • Daily specials memorization
  • Guest engagement
  • Cash handling
  • Responsible beverage service
  • Liquor, wine, and food service
  • Supply restocking
  • Suggestive selling

Affiliations

  • I enjoy going on walks with my dog Hershey
  • I enjoy reading and watching crime documentaries

Certification

  • TABC
  • Food Handlers

Timeline

Server

The Shack Wings & Brews
04.2024 - Current

Costumer Service Associate

The Humane Society of El Paso
11.2023 - 04.2024

Cashier

Walmart
11.2021 - 07.2022

Shift Leader

Dairy Queen
08.2019 - 10.2021

Eastlake

Associate of Applied Science - Medical Sonography

Southwest University

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Lesly Sosa