Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
The Shack Wings & Brews
El Paso, TX
04.2024 - Current
Greeted guests and provided menus.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Provided exceptional service to high volume of daily customers.
Trained new employees on restaurant procedures and plating techniques.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Prepared checks, itemizing total meal costs and taxes.
Monitored dining room for cleanliness and proper set-up at all times.
Explained menu items, describing ingredients and cooking methods upon request.
Costumer Service Associate
The Humane Society of El Paso
El Paso, TX
11.2023 - 04.2024
Provided daily care for animals, including feeding, cleaning enclosures, and monitoring health and behavior.
Assisted with adoptions by educating potential pet owners and matching them with suitable animals.
Handled intake procedures, including processing stray and surrendered animals
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Collaborated with staff and volunteers to support shelter operations and community outreach programs
Cashier
Walmart
El Paso, TX
11.2021 - 07.2022
Ensured compliance with all safety regulations within the store environment.
Used suggestive selling techniques to promote add-on sales.
Trained new team members in cash register operation, stock procedures, and customer services.
Worked closely with front-end staff to assist customers.
Delivered exceptional customer service by assisting with inquiries, locating products, and resolving issues.
Stocked shelves with merchandise when needed.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Greeted customers and answered any questions they had about the store's products and services.
Performed other duties as assigned by management.
Shift Leader
Dairy Queen
El Paso, TX
08.2019 - 10.2021
Facilitated training sessions for new employees on company policies and procedures.
Identified needs of customers promptly and efficiently.
Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Provided excellent customer service by taking orders, answering menu questions, and ensuring guest satisfaction.
Maintained a clean and organized dining area, including resetting tables and restocking supplies.
Managed cash registers, prepared deposits, and ensured accurate financial reporting.
Trained, coached, and supported team members to maintain high performance and excellent customer service.
Supervised daily operations and ensured efficient workflow during shifts.
Education
Eastlake
El Paso, TX
06-2017
Associate of Applied Science - Medical Sonography
Southwest University
El Paso, TX
Skills
Hostess support
Table resetting
Order delivery practices
Team member support
Food inspection
Daily specials memorization
Guest engagement
Cash handling
Responsible beverage service
Liquor, wine, and food service
Supply restocking
Suggestive selling
Affiliations
I enjoy going on walks with my dog Hershey
I enjoy reading and watching crime documentaries
Certification
TABC
Food Handlers
Timeline
Server
The Shack Wings & Brews
04.2024 - Current
Costumer Service Associate
The Humane Society of El Paso
11.2023 - 04.2024
Cashier
Walmart
11.2021 - 07.2022
Shift Leader
Dairy Queen
08.2019 - 10.2021
TABC
Food Handlers
Eastlake
Associate of Applied Science - Medical Sonography
Southwest University
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