Lesly Sosa
El Paso,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
The Shack Wings & Brews
El Paso, TX
04.2024 - Current
- Greeted guests and provided menus.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Trained new employees on restaurant procedures and plating techniques.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared checks, itemizing total meal costs and taxes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Explained menu items, describing ingredients and cooking methods upon request.
Costumer Service Associate
The Humane Society of El Paso
El Paso, TX
11.2023 - 04.2024
- Provided daily care for animals, including feeding, cleaning enclosures, and monitoring health and behavior.
- Assisted with adoptions by educating potential pet owners and matching them with suitable animals.
- Handled intake procedures, including processing stray and surrendered animals
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collaborated with staff and volunteers to support shelter operations and community outreach programs
Cashier
Walmart
El Paso, TX
11.2021 - 07.2022
- Ensured compliance with all safety regulations within the store environment.
- Used suggestive selling techniques to promote add-on sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked closely with front-end staff to assist customers.
- Delivered exceptional customer service by assisting with inquiries, locating products, and resolving issues.
- Stocked shelves with merchandise when needed.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Shift Leader
Dairy Queen
El Paso, TX
08.2019 - 10.2021
- Facilitated training sessions for new employees on company policies and procedures.
- Identified needs of customers promptly and efficiently.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Provided excellent customer service by taking orders, answering menu questions, and ensuring guest satisfaction.
- Maintained a clean and organized dining area, including resetting tables and restocking supplies.
- Managed cash registers, prepared deposits, and ensured accurate financial reporting.
- Trained, coached, and supported team members to maintain high performance and excellent customer service.
- Supervised daily operations and ensured efficient workflow during shifts.
Education
Eastlake
El Paso, TX06-2017
Associate of Applied Science - Medical Sonography
Southwest University
El Paso, TXSkills
- Hostess support
- Table resetting
- Order delivery practices
- Team member support
- Food inspection
- Daily specials memorization
- Guest engagement
- Cash handling
- Responsible beverage service
- Liquor, wine, and food service
- Supply restocking
- Suggestive selling
Affiliations
- I enjoy going on walks with my dog Hershey
- I enjoy reading and watching crime documentaries
Certification
- TABC
- Food Handlers
Timeline
Server
The Shack Wings & Brews
04.2024 - Current
Costumer Service Associate
The Humane Society of El Paso
11.2023 - 04.2024
Cashier
Walmart
11.2021 - 07.2022
Shift Leader
Dairy Queen
08.2019 - 10.2021
- TABC
- Food Handlers
Eastlake
Associate of Applied Science - Medical Sonography
Southwest University
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