Lesly Sotelo
Fort Worth,TX
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with people of all ages. Fosters sense of community among people to support individuals in times of need.
Overview
5
5
years of professional experience
Work History
Nutrition Associate
Compass Group
09.2023 - Current
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed inventory storage in clean and organized fashion.
Server
Olive Garden
06.2022 - 10.2023
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
Deli Associate
Buccee's
07.2021 - 03.2022
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Trained and mentored new personnel hired to fulfill various roles.
- Learned other teammates' work tasks to train as backup.
E-Commerce Associate
Walmart
04.2020 - 03.2021
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Resident Assistant
Texas Woman's University
02.2019 - 05.2020
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Managed event logistics and operations.
Education
Bachelor of Science - Business Administration
Texas Woman's University
Denton, TX12.2024
Skills
- Scheduling
- Client Relations
- Public speaking
- Microsoft Office Suite
- Problem-solving
- Spanish Fluency
Additional Information
Denton Community Food Center Denton, TX Translator August 2020 – Present
● In-take information for approximately 150 customers.
● Translate questions and information for Spanish-speaking customers
Opening Doors International Services Denton, TX Tech Reviewer August 2020 - Present
● Reviewed legal documents for any errors and accuracy.
● Speak to customers on the phone to review cases.
● Maintained office organization to ensure productivity
Languages
Spanish
Native or Bilingual
Timeline
Nutrition Associate
Compass Group
09.2023 - Current
Server
Olive Garden
06.2022 - 10.2023
Deli Associate
Buccee's
07.2021 - 03.2022
E-Commerce Associate
Walmart
04.2020 - 03.2021
Resident Assistant
Texas Woman's University
02.2019 - 05.2020
Bachelor of Science - Business Administration
Texas Woman's University
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