Summary
Overview
Work History
Education
Skills
References
Timeline
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Lesly Vela

Fresno,CA

Summary

Highly motivated, skilled in customer service and product knowledge. Demonstrated ability to achieve target through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive experiences that increase customer expierience. Flexible and approachable, with strong organizational, and time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Focused on supporting team success and achieving positive results. The ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

3
3
years of professional experience

Work History

Apparel Team Lead

Walmart
Fresno, CA
02.2023 - 12.2024
  • Conducted weekly meetings with apparel associates to review goals, objectives, and performance metrics.
  • Monitored the performance of all apparel associates, including coaching and training.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Prepared merchandise for purchase or rental.
  • Trained new employees on company policies, procedures and product knowledge.
  • Responded quickly to changing business needs while maintaining high standards of customer service.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Inspected merchandise on delivery trucks to ensure accuracy of orders.
  • Assigned tasks to staff members based on their strengths and abilities.
  • Monitored employee productivity and provided constructive feedback and coaching.
  • Updated and maintained databases with current information.

Cashier

Central Fish
Fresno, CA
08.2021 - 11.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Answered phone calls to assist customers with questions and orders.
  • Stocked shelves with merchandise when needed.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Handled inventory receiving, pricing agreements and internal inventory management.

Education

Associate of Science - Criminology

Fresno City College
Fresno, CA
07-2022

High School Diploma -

Edison High School
Fresno, CA
06-2020

Skills

  • Bilingual (Spanish)
  • Document processing
  • Empathy and patience
  • Staff training
  • Data accuracy
  • Cleaning and sanitizing
  • Work ethic and integrity
  • Cash management
  • Cash register operation
  • Customer service excellence
  • Fast, continuous learner
  • Multitasking
  • Teamwork and collaboration
  • Time management
  • Organizational skills
  • Warehouse operations
  • Merchandising expertise
  • Friendly, positive attitude
  • Critical thinking

References

References available upon request.

Timeline

Apparel Team Lead

Walmart
02.2023 - 12.2024

Cashier

Central Fish
08.2021 - 11.2022

Associate of Science - Criminology

Fresno City College

High School Diploma -

Edison High School

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Lesly Vela