Lesly Villeda
Saint Michael,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
South Lake Pediatrics
03.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Receptionist
South Lake Pediatrics
03.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Float Medical Receptionist
Fairview Health Services
11.2018 - 03.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
Service Administrator
Walser
01.2016 - 11.2018
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Researched issues with shipments, product damage and incorrect product amounts.
Education
Associate of Science - Medical Assisting
Anoka Technical College
Anoka, MN05.2023
Skills
- Conflict Resolution Ability
- Customer Service
- Lab Specimens and Collections
- Administering Immunizations
- Vitals Collection and Documentation
Certification
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
Timeline
Medical Assistant
South Lake Pediatrics
03.2023 - Current
Receptionist
South Lake Pediatrics
03.2020 - Current
Float Medical Receptionist
Fairview Health Services
11.2018 - 03.2020
Service Administrator
Walser
01.2016 - 11.2018
Associate of Science - Medical Assisting
Anoka Technical College