Lesly A. Ford
LaPorte,IN
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Proactive and achievement-oriented to results bringing ten years of marketing and customer service experience with special emphasis helping external and internal clients.
Overview
13
13
years of professional experience
Work History
Marketing Coordinator
Trends-the Eyewear Boutique
06.2020 - 12.2022
- Brand awareness with target customer demographics with social media, advertisements and publicity on malls.
- Planned and executed internal and external marketing events for luxury brands.
- Review the weekly post for social media and help built a community on Instagram, Facebook & TikTok.
- Used online and offline marketing strategies to create traffic to the point of sale.
- Answered general marketing department inquiries by email, phone, and mail.
- Managed relationships with external vendors and other brands to acquire mutually benefits and successful project delivery
Customer Service Manager
Budget Rental Car
03.2018 - 01.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through all the process and give a resolution in the shortest time possible.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Kept accurate records of all the contracts and payment methods.
Marketing Coordinator
Sears
03.2014 - 01.2016
- Planned and executed internal and external marketing events.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Collaborated with sales teams to establish successful execution of projects and campaigns.
- Organized logistics for marketing and proposal strategy meetings.
- Developed creative presentations, sales reports and product data sheets.
Assistant to the CEO
Sears
01.2010 - 02.2014
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Created expense reports, budgets, and filing systems for management team.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
Education
Bachelors Degree in Marketing -
Galileo University
Guatemala05.2016
Skills
- Bilingual in Spanish and English
- Excellent time management skills
- Ability to Multitask and Prioritize tasks
- Customer relationship management
Timeline
Marketing Coordinator
Trends-the Eyewear Boutique
06.2020 - 12.2022
Customer Service Manager
Budget Rental Car
03.2018 - 01.2020
Marketing Coordinator
Sears
03.2014 - 01.2016
Assistant to the CEO
Sears
01.2010 - 02.2014
Bachelors Degree in Marketing -
Galileo University
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