Leslye Anaya
La Puente,CA
Summary
Sales professional looking to pivot into the healthcare felid with strong track record in customer relationship management and sales growth. Known for collaborative teamwork, adaptability, and focus on results. Recognized for skills in sales techniques and customer engagement. Currently a pre- nursing student that is striving to work in the world of healthcare
Overview
6
6
years of professional experience
Work History
Lead Sales Associate
Massage Envy
09.2023 - Current
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Trained, coached, and mentored new sales associates for maximum performance.
- Developed and maintained knowledge of current sales and promotions.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Identified opportunities for improvement within the department and implemented effective solutions for better client care.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Increased employee retention through ongoing coaching, feedback, and recognition of individual achievements.
- Collaborated with management on special projects such as store remodels, inventory audits, and employee training initiatives.
Sales Associate
Victoria Secret
11.2021 - 08.2023
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to achieve monthly sales targets.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
Lead Key Holder
Dragon Shop
02.2021 - 08.2021
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
- Implemented visual merchandising changes according to corporate directives, resulting in an aesthetically pleasing shopping environment.
- Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Cashier
Northgate Gonzlez Markets
06.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Science - Nursing
Mt. San Antonio College
Walnut, CA05-2026
High School Diploma -
William Workman High School
City Of Industry, CA06-2019
Skills
- Customer service
- Team leadership
- Goal oriented
- Staff training and development
- Teamwork and collaboration
- Customer care
- Bilingual
- Sales pitching
- Client relationship building
- Inventory oversight
- Friendly and outgoing
- Hospitality and accommodation
Languages
Spanish
Native or Bilingual
Timeline
Lead Sales Associate
Massage Envy
09.2023 - Current
Sales Associate
Victoria Secret
11.2021 - 08.2023
Lead Key Holder
Dragon Shop
02.2021 - 08.2021
Cashier
Northgate Gonzlez Markets
06.2019 - 12.2020
Associate of Science - Nursing
Mt. San Antonio College
High School Diploma -
William Workman High School
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