Dedicated Security Supervisor with exceptional security monitoring skills, knowledge of surveillance protocols, and CCTV equipment. Focused and detail-oriented with a proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. Watchful leader committed to maximizing facility security and minimizing risks, ensuring the safety of visitors and staff. Experienced in leading a team of security professionals to protect facilities and guests, well-versed in emergency protocols and basic first-aid. Seeking a Security Supervisor opportunity where honesty and integrity are highly valued.
Hi, I’m
LESLYE GOODEN
Atlanta,GA
Summary
Overview
20
years of professional experience
Work History
Allied Universal Security
Security Shift Supervisor
07.2019 - Current
Job overview
- Recorded incident reports with detailed accounts of occurrences.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Supervised 10+ employees and performance of tasks and managed offenders.
Hopebridge Autism Therapy Center
RBT
03.2017 - 11.2018
Job overview
- Worked as part of collaborative team to address changing needs of children and families.
- Used Software to document patient information, progress notes, and treatment plans.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Compassionate Transportation
Dispatcher Road Supervisor
10.2013 - 02.2017
Job overview
- Maintained communication with the Drivers and Representative from logistics to ensure all clients were picked up and dropped off in a timely manner.
- Maintained professional relationship with clients, facilities and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Developed and implemented customer service policies and procedures.
Prodigy Autism Center
ABA Paraprofessional
09.2009 - 10.2013
Job overview
- Alerted instructor to student behavior or issues requiring intervention.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported teacher in development of individual learning strategies.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Interacted physically and verbally with students throughout each day.
Perkins Family
Home Health Care Aide
05.2005 - 09.2009
Job overview
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided transportation and appointments management.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided mobility assistance such as walking and regular exercising.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided direct personal care and administrative services to clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Education
Everest UniversityOrlando, FL
Associate Degree from Nursing Assistance
07.2011
University Overview
Pace Center For GirlsOrlando, FL
High School Diploma
05.2003
University Overview
Skills
- CCTV Experience
- Interviews and Interrogations
- Site Visit
- Operations Management
- Security Screening
- Skilled in Conflict Resolution
- Weapons Screening
- Security Team Management
- Access Systems and Patrol
- Staffing and Scheduling
- Team Leadership
Timeline
Security Shift Supervisor
Allied Universal Security
07.2019 - Current
RBT
Hopebridge Autism Therapy Center
03.2017 - 11.2018
Dispatcher Road Supervisor
Compassionate Transportation
10.2013 - 02.2017
ABA Paraprofessional
Prodigy Autism Center
09.2009 - 10.2013
Home Health Care Aide
Perkins Family
05.2005 - 09.2009
Everest University
Associate Degree from Nursing Assistance
Pace Center For Girls
High School Diploma
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