Leslye Juarez

• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
• Ensured that all rent payments were collected on time by following up with delinquent tenants.
• Recommended clarifications and changes in program policies to director of property management.
• Managed all maintenance requests from tenants in a timely manner.
• Completed lease applications and verifications, notifying prospects of results.

I was just hired to transfer all tenants' files into Yardi. For USN multifamily properties in Santa Rosa and Petaluma.

• Completed routine maintenance checks, notifying management of needed repairs.
• Followed company uniform, performance and security policies with every job.
• Greeting guests of the establishment.
• Assisting with unloading guests' luggage.
• Parking cars safely.
• Retrieving cars for guests in a timely manner.
• Ensuring that parked cars are locked, and that keys are stored safely or returned to the owner.

• Monitored daily operations within the studio environment.
• Ensured compliance with industry standards and best practices in media production.
• Coordinated with clients on technical requirements for projects.
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Guided studio equipment repairs and services to sustain high-level quality of work.
• Facilitated communication between creative and administrative teams for cohesive project management.
• Maintaining cleanliness and ensuring everything is in order.
• Handling mail and deliveries.
• Providing a smile and energy to members and visitors.
• Cleaning equipment and setting up the set when needed for photo shoots.
• I used this space to work on my photography, and I also did my homework.
• Managing my own scheduling and billing.
• Creating contracts and agreements with clients for billing and booking studio time.

• Developed trusting relationships with customers by making personal connections.
• Developed promotional strategies to increase sales volume.
• Attended weekly team meetings to review performance goals and objectives.
• Engaged customers in friendly, professional dialogue to determine needs.
• Processed transactions using a point-of-sale system.
• Ticketed, arranged and displayed merchandise to promote sales.
• Adapted sales strategies based on customer interactions and feedback to improve results.
• Built and maintained relationships with peers and upper management to drive team success.

• Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
• Resolved customer complaints in a timely manner.
• Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
• Supported long-term business strategies, generating guest relations feedback for process improvements.
• Maintained a safe and secure environment within the store.
• Performed daily cash management duties including deposits, audits.
• Tracked sales data to ensure accurate inventory levels.
• Posted new content for products and services when managing marketing and release calendars.
• Generated interest for new and upcoming product and service releases by managing social media accounts.
• Created proposals for service and product strategies based on marketing data.

• I worked in the tasting room at Mazzocco Winery and Wilson Winery. Both wineries are owned by the same owner.
• Opening register, preparing the tasting room for opening and closing, and restocking the wine rack.
• Greeting customers promptly and courteously.
• Create a memorable experience for customers while pouring wine, starting a sale, and closing a sale with the wine club. Teach customers about Wilson's wine and vineyards.
• Packaging wine for customers, and loading wine cases into their cars.
• Cleaning for opening and closing.
• As an Outreach Coordinator, my job was to introduce myself to local wineries and our wines so we could get recommended customers back and forth.
• In charge of our industry events: calling artists to perform.
• Working on big events, with people over 300.
• Managing a big group tasting for the day at our winery.
• Creating our wine menu to pair with small bites.