Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lesly Joanna Cruz

Anaheim,CA

Summary

Energetic and organized psychology student at California State University, Fullerton, with a proven ability to streamline administrative processes and enhance faculty support. Known for exceptional people skills and a team-player attitude, I have consistently improved customer and patient experiences across reception, memory care, and retail roles. Seeking a flexible part-time opportunity to further develop my interpersonal and organizational skills, with availability for weekend and evening shifts.

Overview

4
4
years of professional experience

Work History

Student Assistant

California State University Fullerton
Fullerton, CA
09.2023 - Current
  • Supported faculty in carrying out administrative duties
  • Answered phone inquiries, directed calls, and took messages.
  • Processed incoming and outgoing mail, including sorting, logging, stamping, and distributing.
  • Organized files, developed spreadsheets, faxed reports, and scanned documents to improve organizational workflow.
  • Operated copy machines, fax machines, scanners, and other office equipment.

Activities/Reception

Villa Alamar Memory Care
Santa Barbara
09.2021 - 08.2023
  • Welcomed patients, caregivers, and nurse practitioners to the facility.
  • Ushered to the correct facility to streamline the adjustment period between patient relationships and their stay.
  • Facilitated family members and medical staff with proper referrals, dependent upon patients' needs.
  • Engage with residents daily to provide proper memory stimulation.
  • Responsible for planning and implementing programming of daily schedules.
  • Served as a conduit between residents and caregivers due to a language barrier and emotional connection/support.

Barista

Wholefoods
Oxnard, CA
09.2020 - 07.2021
  • Preparing and restocking products.
  • Maintain a clean and sterilized work environment.
  • Provide excellent customer service.
  • Cashier and take customer orders.

Lot Operator

City of Santa Barbara Public Parking
Santa Barbara, CA
  • Greeted customers and provided information about parking fees, regulations, and services.
  • Monitored entrances, exits, and lots to ensure compliance with parking policies.
  • Collected payments for parking fees from customers.
  • Directed traffic flow within the lot to maintain safety and orderliness.
  • Resolved customer complaints professionally, while following established guidelines.

Education

Bachelors -

California State University, Fullerton
Fullerton, CA
05.2025

Associate - Psychology

Santa Barbara City College
Santa Barbara, CA
05.2023

High School Diploma - Seal of Biliteracy

Santa Barbara High School
Santa Barbara, CA
06.2020

Skills

  • Organized
  • Self-Motivated
  • Good people skills
  • Punctuality
  • Problem-solving skills
  • Team-Player

Languages

Spanish
Native/ Bilingual

Timeline

Student Assistant

California State University Fullerton
09.2023 - Current

Activities/Reception

Villa Alamar Memory Care
09.2021 - 08.2023

Barista

Wholefoods
09.2020 - 07.2021

Lot Operator

City of Santa Barbara Public Parking

Bachelors -

California State University, Fullerton

Associate - Psychology

Santa Barbara City College

High School Diploma - Seal of Biliteracy

Santa Barbara High School
Lesly Joanna Cruz