Hi, I’m
Lesly Gonzalez
Golden,CO
Summary
Dedicated team-player with a proven record of generating and building relationships and providing excellent customer service. Strong communication, critical thinking, and organizational skills. Motivated and adaptable professional with a reputation for achieving company goals.
Overview
16
years of professional experience
1
Certification
Work History
Europtics, LLC
Licensed Optician
09.2021 - 02.2023
Job overview
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
Innovative Financial Group
Independent Insurance Agent
02.2018 - 10.2021
Job overview
- Cultivated new business remotely and in-person, tailoring individualized plans with emphasis on term and whole life insurance.
- Applied knowledge of products to obtain underwriting approval and provide seamless application processes.
- Trained new agents in areas of product knowledge, policy submission, system implementation, and sales techniques.
- Created copy for lead-generating campaigns following marketing guidelines and compliance, acquiring on average 50 leads per week.
Shultz-Chang Vision
Dispensing Optician
12.2008 - 08.2015
Job overview
- Assisted clients in selecting new frames and explained lens options depending on specific needs.
- Calibrated seg heights, vertex, pupillary distance, and pantoscopic tilt to customize eyeglass orders for optimal fit.
- Filed claims with vision and medical insurance for optical services.
- Maintained optical inventory and reduced spending amount by 30%, which resulted in higher profits and bonuses.
Showalter's Sanitation
Administrative Assistant
01.2007 - 11.2008
Job overview
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
Education
University Of California, RiversideRiverside, CA
Bachelor of Arts from English Language And Literature
06.2017
University Overview
- Awarded Honors Recognizing Scholarship, Leadership, Excellence & Achievement
Skills
- Retail Sales Customer Service
- Microsoft Office
- Back Office Operations
- Professional Telephone Demeanor
- CRM Software
- Employee Training
- Conflict resolution
- Strong written and verbal communication skills
- Bilingual: English and Spanish Proficiency
- Self Starter
Timeline
Licensed Optician
Europtics, LLC
09.2021 - 02.2023
Independent Insurance Agent
Innovative Financial Group
02.2018 - 10.2021
Dispensing Optician
Shultz-Chang Vision
12.2008 - 08.2015
Administrative Assistant
Showalter's Sanitation
01.2007 - 11.2008
University Of California, Riverside
Bachelor of Arts from English Language And Literature
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