Leslyn Nurse
Leavenworth,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Customer Service /Money Center Associate
Walmart
10.2022 - Current
- Exceeded sales targets by proactively promoting relevant products and services based on individual client needs.
- Performed various money center services to customers.
- Reduced wait times by effectively managing multiple tasks simultaneously during peak hours.
- Loaded customer credit cards and signed up new customers for card programs.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Handled cash with high accuracy and took care to check bills for fraud.
Overnight Stocker
Walmart
08.2021 - 10.2022
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Team Leader Manager
Walmart
10.2020 - 08.2021
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Customer Service Manager
Walmart
07.2015 - 08.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Cashier Trainer
Walmart
10.2007 - 07.2015
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
Assistant Store Manager
Peebles Department Store
02.2004 - 10.2007
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Education
Bachelor of Science - Human Resources Management
Faulkner University
Montgomery, ALAssociate of Arts - Business Administration / Public Relations
Lurleen B Wallace Community College
Skills
- Money Handling
- Professionalism and Ethics
- Fraud Detection Skills
- Complaint resolution
- Staff Management
- Scheduling
- Inventory Auditing
- Business Administration
- Transaction Management
- Customer service excellence
- Team Leadership
- Relationship Building
Timeline
Customer Service /Money Center Associate
Walmart
10.2022 - Current
Overnight Stocker
Walmart
08.2021 - 10.2022
Team Leader Manager
Walmart
10.2020 - 08.2021
Customer Service Manager
Walmart
07.2015 - 08.2021
Cashier Trainer
Walmart
10.2007 - 07.2015
Assistant Store Manager
Peebles Department Store
02.2004 - 10.2007
Bachelor of Science - Human Resources Management
Faulkner University
Associate of Arts - Business Administration / Public Relations
Lurleen B Wallace Community College
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