Leslyn Reynolds Small
Summary
Experienced financial services manager at New York Presbyterian Hospital with strong background in patient financial services. Proven ability to optimize revenue cycles, manage billing operations, and ensure compliance with healthcare regulations. Exceptional skills in team leadership, communication, and problem-solving, with focus on achieving results. Adept at adapting to changing needs and fostering collaboration across departments.
Overview
23
23
years of professional experience
Work History
Patient Financial Services Manager
New York Presbyterian
04.2010 - Current
- Manage staff Human Resources regulatory and compliance matters, including yearly assessments, medical requirements, specialized training, recruitment, hiring, and payroll.
- Promote staff engagement through a culture of respect, milestone celebration, achievement recognition, and open communication.
- Manage Vendors workflows and processes for Cornell, LMH, Queens and HVH including referral and acknowledgment, invoice validation and processing, return files processing and all Epic billing and system access matters.
- Identify and pursue revenue-boosting opportunities, collaborating with key stakeholders.
- Manage all correspondence processes, including mail delivery and retrieval across multiple campuses, ensuring efficient sorting and distribution, scan and index to Onbase electronic data storage system, disposition accounts on two Epic WQs and satisfy medical records request for Bluecross Medicare
- Analyze business processes to identify cost savings and operational efficiencies.
- Oversee all aspects of Medicare and Medicaid regulatory compliance, including quarterly and monthly reporting and OMIG submissions.
Patient Financial Services Supervisor
New York Presbyterian
09.2001 - 04.2010
- Scheduled and managed meetings while handling the input and output for over ten vendors, including referral, acknowledgement, and commission statement review and processing.
- Designed and launched a Vendor Management System (VMS) to automate and enhance communication with vendors, facilitating accurate referral and acknowledgment tracking and created automatic commission statement
- Cultivated strong relationships with the collection agencies to facilitate effective debt recovery efforts while maintaining ethical standards.
Education
MBA -
Mercy University
New York, NY05-2027
Bachelor of Arts - Business Administration
Mercy University
New York, NY05-2023
Skills
- Staff Training and Development
- Patient Accounts Management
- Revenue Cycle Optimization
- Debt Collection Strategies
- Accounts Receivables Management
- Innovative
Timeline
Patient Financial Services Manager
New York Presbyterian
04.2010 - Current
Patient Financial Services Supervisor
New York Presbyterian
09.2001 - 04.2010
MBA -
Mercy University
Bachelor of Arts - Business Administration
Mercy University
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