Lesly Pac
Las Vegas,NV
Languages
Spanish
Native or Bilingual
Summary
Efficient Office Clerk experienced in meeting needs, improving processes and exceeding requirements in team or solo environments. Diligent worker with strong communication and task prioritization skills. Comfortable working in fast-paced environment. Fluent in English and Spanish language.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Arthur J. Gallagher & Company
Las Vegas, United States
01.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered 50+ customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Inventory Acquisition
Holiday Systems International-Vacation Innovations
Las Vegas, NEVADA
01.2011 - 12.2021
- Determine appropriate pricing for newly acquired inventory ensuring to meet bottom line guidelines.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Handled processing of paperwork for owner deposits.
- Work with affiliated exchange and wholesale vendors to acquire additional inventory for customer needs.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal inventory levels.
- Reviewed and analyzed forecast data to determine and address inventory needs.
- Adapted to shifting customer demands by strategically implementing and updating purchasing procedures.
- Strategized, introduced and updated purchasing procedures and objectives to adapt to shifting customer demand.
- Operate as front line relationship management in supporting customer requests, establishing relationships with new customers and serve existing clients.
- Create exceptional member experiences by determining individual needs of previous members and matching their wishes and desires with relevant products and services.
- Translate documents and other material following established rules pertaining to factors, such as word meanings, sentence structure, grammar, punctuation, and mechanics.
- Handle administrative functions relating to program support, creating reports, performance tracking, ordering supplies, scheduling and calendar management, coordination of services, and incoming and outgoing communications.
Project Staff
ARIA Resort & Casino - MGM Resorts International
Las Vegas, NEVADA
01.2011 - 01.2011
- Assist with variety of projects including, but not limited to, Human Resources in-bound call center, research and auditing projects, and training.
- Interpreted conversations simultaneously to help both parties conduct business or manage personal concerns.
- Provide administrative support to Director of Housekeeping and other members of Management.
Administrative Assistant
Mr. Pac Man Auto Body
Las Vegas, NV
05.2007 - 11.2010
- Provide quality customer service and handle disputes with tact and diplomacy
- Served as liaison between customer and adjuster/attorney to coordinate estimates, supplemental claims, car rental, etc.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Maintained staff directory and company policy handbook for human resources department.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Education
High School Diploma -
Foothill High School
Las Vegas, NV06.2009
Skills
- 60 wpm (net)
- 10-Key by touch
- Computer expertise, with proficiency in MS Office programs (Word, Excel, PowerPoint, and Outlook)
- Experience with various custom & internet software (UltraMate - Mitchell Advanced Estimating System, New Business Engine Reservation System, Career Talent System, and Salesforce)
- Superior multitasking talents, with ability to manage multiple high priority assignments and
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Data Entry and Maintenance
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Administrative and Office Support
- Inventory Management
- Excellent Attention to Detail
- Invoice Preparation and Processing
Timeline
Customer Service Representative
Arthur J. Gallagher & Company
01.2022 - Current
Inventory Acquisition
Holiday Systems International-Vacation Innovations
01.2011 - 12.2021
Project Staff
ARIA Resort & Casino - MGM Resorts International
01.2011 - 01.2011
Administrative Assistant
Mr. Pac Man Auto Body
05.2007 - 11.2010
High School Diploma -
Foothill High School
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