Lesmy Berduo-Gonzalez
Newnan,GA
Summary
An enthusiastic and dedicated Management graduate from Georgia State University seeking a Customer Service Agent position at American Airlines. Passionate about delivering exceptional customer experiences and contributing to a dynamic team.
Overview
2
2
years of professional experience
Work History
Customer Service Intern
Amazon
06.2023 - 11.2023
- Provided support via phone, email, and chat channels, ensuring timely responses to all inquiries.
- Participated in training sessions focused on product knowledge and communication strategies to enhance service quality.
- Collaborated with team members in streamlining processes for better customer experience.
- Coordinated efforts between departments to address complex customer issues efficiently.
Part Time Sales Associate
Target
08.2021 - 05.2023
- Provided exceptional customer service in a high-volume retail environment, consistently exceeding sales targets.
- Managed inventory and organized product displays, contributing to a visually appealing shopping experience.
- Trained new employees on customer engagement techniques and store policies.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
BBA - Business Management
Georgia State University
Atlanta, GA05.2025
Skills
- Customer Service Excellence: Strong ability to handle customer inquiries and resolve issues efficiently while maintaining a positive demeanor
- Communication: Excellent verbal and written communication skills, ensuring clarity and professionalism in all interactions
- Problem Solving: Proven ability to think critically and resolve conflicts in a fast-paced environment
- Team Collaboration: Experience working in diverse teams, contributing to group goals while fostering a supportive atmosphere
- Technical Proficiency: Proficient in Microsoft Office Suite and customer relationship management (CRM) software
- Bilingual Communication: Fluent in both English and Spanish, enabling effective communication with a diverse customer base
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Intern
Amazon
06.2023 - 11.2023
Part Time Sales Associate
Target
08.2021 - 05.2023
BBA - Business Management
Georgia State University
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