Jesus Marshall

• Troubleshot and resolved hardware and software issues promptly to minimize downtime.
• Assisted in the administration of IT systems, ensuring high availability and reliability.
• Developed and maintained IT documentation, including user manuals and system configuration guides.
• Managing Azure Active Directory and implementing identity and access management.
• Setting up policies and compliance standards for Azure resources.
• Deploying and managing domain controllers
• Provide Helpdesk/desktop support for hardware and software computer systems and peripherals. (SLA est 80%) completed Service Now Service Desk Tickets submitted by myself & other staffers

Managed approximately 30 incoming calls, emails and faxes per day from customers

• Maintained positive client relationships through prompt communications and effective conflict resolution strategies.
• Reduced scheduling conflicts by closely monitoring deadlines and proactively rescheduling appointments as needed.
• Increased customer satisfaction with consistent follow-up calls to confirm appointments and address concerns promptly.
• Promoted a professional working environment, providing administrative support for office organization and documentation management.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.

• Requisitioned merchandise from supplier based on available space, merchandise on hand, customer demand and advertised specials
• Stocked shelves, racks, cases, bins and tables with new and transferred merchandise
• Compared merchandise invoices to items received to ensure that shipments were correct
• Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
• Managed inventory levels for optimal product availability and reduced waste.

• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Answered central telephone system and directed calls accordingly.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.