Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lessie Cooks

Calhoun,Louisiana

Summary

Experienced Pharmacy Technician with 4 years of proven success in fast-paced pharmacy settings. Committed to delivering exceptional customer service and ensuring top-quality patient care. Collaborative and skilled in navigating insurance coverage and formularies, resulting in positive patient outcomes. Holds certification as a Pharmacy Technician, with valuable experience at a large national drugstore chain and a small neighborhood pharmacy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
02.2024 - Current
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.

Disability Examiner

Sedgwick Claims Management Services
10.2022 - 01.2024
  • Gathered and tracked evidence in support of legal processes
  • Had an excellent attendance record and was always on time for work
  • Analyzed the data gathered during the investigation and wrote a report with my findings and recommendations
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
  • Determined liability as outlined in the coverage and assessed documentation from police and healthcare providers to understand the damages incurred.

Pharmacy Technician

Walgreens
08.2019 - 10.2021
  • Kept track of the ordering of pharmacy medication stock in order to keep inventory streamlined and costs low
  • Implemented a vaccine awareness campaign that resulted in a $[Amount] increase in immunization-related revenue and improved community health education
  • Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems
  • Helped patients save money on their medical bills by suggesting generic alternatives to prescription medications
  • Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors
  • Dispensed medications to patients according to the pharmacist's orders
  • Worked with insurance reps to process claims and calculate the correct co-pay amounts for patients
  • Ordered medicines on a daily basis to ensure that demands and needs were met
  • Non-routine issues such as third-party billing, computer system, and customer service issues were resolved by me
  • Stocked, labeled, and inventoried medication to keep accurate records
  • Maintained proper drug storage procedures, registries, and records for controlled drugs
  • Ensured that patients' prescriptions were properly entered and processed into the internal system
  • Communicated with patients to obtain information about prescriptions and medical conditions, as well as to schedule pharmacist consultations
  • Customers' co-payments or full payments were collected by me
  • Administered [Type] and [Type] on-site immunizations to promote vaccination initiatives for wellness
  • Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision
  • Worked with insurance companies to secure payments and refill authorizations
  • Assisted the pharmacist with prescription labeling and filling
  • Helped the pharmacist fill prescriptions for [Number] customers on a daily basis
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
  • Check out customers and handle cash credit, as well as basic store purchases, on a regular basis.

Education

Technical Trade - Pharmacy Technician

Unitech Training Academy
West Monroe, LA
08.2018

High School -

Franklin Parish High School
Winnsboro, LA
01.2015

Skills

  • Drug utilization review
  • Medication dispensing
  • Team collaboration
  • Interpreting orders
  • Assisting pharmacists
  • Answering customer questions
  • Staff development
  • Patient confidentiality
  • Processing payments
  • Drug safety
  • Medicare and Medicaid process
  • Multitasking
  • FDA Drug Safety Guidelines
  • Confidentiality and HIPAA
  • Updating medication histories
  • Advanced math skills
  • HIPAA
  • Receiving incoming supplies
  • Intravenous admixture preparation
  • Customer service

Certification

Pharmacy Technician Certificate

Timeline

Pharmacy Technician

Walgreens
02.2024 - Current

Disability Examiner

Sedgwick Claims Management Services
10.2022 - 01.2024

Pharmacy Technician

Walgreens
08.2019 - 10.2021

Technical Trade - Pharmacy Technician

Unitech Training Academy

High School -

Franklin Parish High School

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Lessie Cooks