Lessien Aleman Marquez
New Port Richey,FL
Summary
I have significant experience in customer service and business administration. My responsibilities have included managing customer inquiries and problem resolution and efficiently coordinating administrative tasks. I have demonstrated effective communication and organizational skills, contributing to maintaining positive customer relationships and ensuring smooth operational flow in the business environment.
Overview
15
15
years of professional experience
Work History
PRIMERICA – FINANCIAL SERVICES COMPANY
PRIMERICA – FINANCIAL SERVICES COMPANY
06.2023 - Current
- Life insurance agent and financial assistance to families Responsibilities: Evaluate clients’ financial and insurance needs to offer personalized solutions
- Present and sell life insurance policies and financial products to potential clients—comprehensive financial advice, including investments, retirement planning, and asset management
- Manage documentation and procedures related to police issuance and financial transactions.
VSP ONE OPTICAL
VSP ONE OPTICAL
12.2016 - Current
- Redo bucket (review order, add codes if redo proceed, attach pattern, pin to CS call if needed) Enter redo order when accounting mail order request
- Enter & process order for (edge down, edge uncut lenses, re-mount edge lenses)
- Review & return to MED DC all frames once a week (Duplicate frames, canceled order (private pay), wrong frames received from MED DC, frames for order not found in our DVI after a week
- Process credit for lenses received from the account
- Take overall Team Lead responsibilities when Out of the Office: a
- Process new frame mounting when it is received
- B
- Order replacement frames to Marchon/Altair or MED DC
- C
- Review email and response requests for new frames, frame searches, and mailed orders
- D
- Review and process orders in MED Review Bucket.
HIT PROMOTIONAL COMPANY
HIT PROMOTIONAL COMPANY
02.2016 - 12.2016
- As a machine operator, I have been involved in the execution and supervision of operations using various machinery
- My responsibilities include ensuring machines' safe and efficient operation, performing essential maintenance, and following operational procedures to meet established production and quality standards.
IMMIGRATION PROCEDURES OFFICE
IMMIGRATION PROCEDURES OFFICE
02.2013 - 12.2015
- Reception and registration: Receive and record applicants' documents, ensuring the information's integrity
- Provide information and guidance to applicants regarding immigration requirements and processes
- Document verification: assess the authenticity and validity of documents submitted by applicants.
CARACOL COMPANY
CARACOL COMPANY
06.2008 - 02.2013
- Strategic planning: Developing and executing plans to achieve long-term company goals
- Resource Management: Overseeing the efficient use of human, financial, and material resources
- Decision Marking: Participating in critical decisions that impact organizations
- Team Coordination: Leading and motivating teams to achieve common objectives.
Education
Bachelor of Science - Lawyer
Lawyer Carrer – September 2001 To June 2006 –Unive
Bachelor of Science - Business Administration
Business Administration –September 2006 To June 20
Bachelor of Science -
Production Quality Postgraduate- June 2009 To Sept
Skills
- Manager
- Leadership
- Communication
- Decision-Making
- Time management
- Problem-solving
- Adaptability
- Teamwork
- Analytical skills
- Negotiation
- Strategic vision
- Microsoft Office
- Respectful
- Optical Laboratory
Accomplishments
Trained
- Supervised team of 4 staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Educational Level And Courses Of Postgraduate
- Lawyer Carrer, 09/01/01, 06/01/06, University Central Villa Clara, Cuba
- Business administration, 09/01/06, 06/01/08, University Cienfuegos Cuba
- Production quality postgraduate, 06/01/09, 09/01/09
- Sales and customer service technician, 09/01/09, 06/01/10
- Insurance agent license, 06/01/23, 07/01/23
- Financial agent, 07/01/23, current
References
Oscar Fernandez, Manager General, Caracol Company, 63 km 5a apart 11, Cienfuegos, Cuba, +53 524591 Arys Fleckner, Manager, Hit promotional, 18th Avenue, north, Largo, +1 786-806-5889, Boss Jose Marval, Manager, Primerica Company, 7200 Lake Ellenor dr, Orlando, FL, 32809, +1 786-201-1094, Boss Michael Fadden, Manager, VSP TAMPA BAY, 5600 115TH Ave Nort, Clearwater, FL, 33760, +1 727-455-4424
Languages
Spanish
Full Professional
Timeline
PRIMERICA – FINANCIAL SERVICES COMPANY
PRIMERICA – FINANCIAL SERVICES COMPANY
06.2023 - Current
VSP ONE OPTICAL
VSP ONE OPTICAL
12.2016 - Current
HIT PROMOTIONAL COMPANY
HIT PROMOTIONAL COMPANY
02.2016 - 12.2016
IMMIGRATION PROCEDURES OFFICE
IMMIGRATION PROCEDURES OFFICE
02.2013 - 12.2015
CARACOL COMPANY
CARACOL COMPANY
06.2008 - 02.2013
Bachelor of Science - Lawyer
Lawyer Carrer – September 2001 To June 2006 –Unive
Bachelor of Science - Business Administration
Business Administration –September 2006 To June 20
Bachelor of Science -
Production Quality Postgraduate- June 2009 To Sept
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