Lesslie Gonzalez
Freeport,NY
Summary
Versatile professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Committed to providing personalized service and quality patient care.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Mount Sinai South Nassau Community Hospital
03.2021 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Pharmacy Technician
HealthMart Pharmacy
06.2011 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Patient Care Coordinator
Ophthalmic Consultants Of Long Island
11.2019 - 01.2021
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Obtained authorization for retinal injections performed by retinal specialists
- Ordered retinal injections from specialty pharmacy prior to patients arrival
Education
Pharmacy Technician Certification - Pharmacy Technician
City College of New York
New York, NY07.2023
Associate of Arts - Liberal Arts
Nassau Community College
Garden City, NY05.2014
High School Diploma -
Freeport High School
Freeport, NY06.2011
Skills
- EHR Software
- Medical Report Preparation
- Checking Patient Details
- Computer Proficiency
- Insurance Verification
- Calendar and Appointment Management
- Outpatient Procedures
- Prescription Refills
- Organization and Time Management
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Mount Sinai South Nassau Community Hospital
03.2021 - Current
Patient Care Coordinator
Ophthalmic Consultants Of Long Island
11.2019 - 01.2021
Pharmacy Technician
HealthMart Pharmacy
06.2011 - Current
Pharmacy Technician Certification - Pharmacy Technician
City College of New York
Associate of Arts - Liberal Arts
Nassau Community College
High School Diploma -
Freeport High School
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