Lessly Baltazar

responsible for overseeing all aspects of a company, including developing a business plan, managing finances, marketing and sales strategies

• Provided exceptional support during high-volume periods, effectively managing multiple tasks while prioritizing deadlines.
• Enhanced customer satisfaction by promptly addressing payment inquiries and resolving issues.
• Cultivated positive relationships with clients through excellent communication skills and attentive service.
• Consistently met or exceeded performance metrics, demonstrating a strong commitment to customer satisfaction and operational excellence.
• Maintained accurate records of client payments and transactions, ensuring data integrity.
• Processed debtor payments and updated accounts to reflect new balance.
• Established relationships with customers to encourage payment of delinquent accounts.
• Maintained accurate records of customer accounts, payments and payment plans.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Responded to customer inquiries and provided detailed account information.