Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lessly Cisneros

Baytown,TX

Summary

Expert in employee training and cash manage, I excel in problem-solving and multitasking, significantly improving team productivity and operational efficiency. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Store Manager

Titlemax
12.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Financial Advisor

PF Services
03.2022 - Current
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on products and services based on each clients' individual needs.
  • Analyzed financial needs of clients and developed tailored strategies to meet goals.
  • Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Established new client relationships by conducting thorough needs assessments during initial consultations.

Supervisor

Ross
07.2020 - 11.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.

Customer Support Specialist

Foodarama
12.2018 - 02.2020
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Education

High School Diploma -

Chavez High School
Houston, TX
05.2020

Skills

    Customer Service

    Problem-Solving

    Multitasking and Organization

    Store operations

    Friendly and Positive

    Cash Management

    Employee Training

    Goals and performance

    Opening and closing procedures

    Documentation And Reporting

    Bank and Safe Deposits

    Flexible Schedule

    Talent Recruitment

    Hourly shift management

Languages

Spanish
Full Professional

Timeline

Store Manager

Titlemax
12.2022 - Current

Financial Advisor

PF Services
03.2022 - Current

Supervisor

Ross
07.2020 - 11.2022

Customer Support Specialist

Foodarama
12.2018 - 02.2020

High School Diploma -

Chavez High School

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Lessly Cisneros