Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lessly Ruiz

Los Angeles,CA

Summary

An attentive individual seeking this Customer Service Representative role to grow and further enhance my skills. Eager to engage with customers, provide meaningful solutions, and contribute to a vibrant team.

Overview

8
8
years of professional experience

Work History

Retail Manager

HealthySpot
Los Angeles, CA
10.2020 - Current
  • Efficiently manages the operations of a multi-department pet store, overseeing areas including retail, grooming, and daycare to ensure seamless customer experiences across all departments
  • Supervises staff to ensure customer satisfaction and proper performance of duties.
  • Resolves customer complaints in a timely manner with a focus on satisfaction.
  • Fosters a positive work environment, encouraging teamwork and employee engagement.
  • Maintains positive relationships with customers by providing exceptional service.
  • Conducts regular meetings with team members to discuss progress towards objectives.
  • Recruited, interviewed and hired qualified candidates for open positions.
  • Regularly collaborates with departmental managers to address challenges and drive continuous improvement initiatives within the store.

Warehouse Associate

DailyLook
Los Angeles, CA
07.2019 - 03.2020
  • Responsible for picking, packing, processing and shipping daily orders.
  • Prepared required labels, addresses, and documents for each individual package.
  • Maintained excellent shipping and receiving records for tracking and accurate audits.
  • Prioritized orders by shipping method (Overnight, Ground, etc.)
  • Completed daily productivity checklists in an efficient manner.
  • Work closely with customer service to resolve returns, re-shipments and other issues.

Shift Manager

The Coffee Bean & Tea Leaf
Hollywood
08.2016 - 06.2019
  • Fostered strong relationships with customers by providing a personalized experience and ensuring their satisfaction.
  • Scheduled breaks and assigned responsibilities to ensure smooth workflow.
  • Trained staff to craft a wide variety of beverages while engaging customers in friendly, meaningful interactions.
  • Took precautions to accommodate customers’ health concerns and allergies, creating a safe and welcoming environment.
  • Professionally handled inquiries and communications via email (Outlook).
  • Maintained accurate inventory records and managed daily stock levels to ensure product availability.

Barista

FrankieLucy Bakeshop
Los Angeles , CA
07.2017 - 10.2018
  • Greeted, took beverage orders and offered recommendations based on taste preferences.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Adhered to health department regulations concerning sanitation standards.

Education

High School Diploma -

Ramón C. Cortines School of Visual And Performing
DTLA

Some College (No Degree) -

East Los Angeles College
Monterey Park, CA

Skills

  • Critical Thinking
  • Conflict Resolution
  • Problem Solving
  • Bilingual (Spanish)
  • Communication Skills
  • MS Word, Excel, and Outlook

Timeline

Retail Manager

HealthySpot
10.2020 - Current

Warehouse Associate

DailyLook
07.2019 - 03.2020

Barista

FrankieLucy Bakeshop
07.2017 - 10.2018

Shift Manager

The Coffee Bean & Tea Leaf
08.2016 - 06.2019

High School Diploma -

Ramón C. Cortines School of Visual And Performing

Some College (No Degree) -

East Los Angeles College

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Lessly Ruiz