Lessly Trevino
Zion,IL
Summary
Bilingual Spanish customer service professional with experience in fast-paced barista and receptionist roles. Skilled in clear communication, conflict resolution, cash handling, and maintaining strong service standards.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Barista
Dunkin donuts
Zion, Illinois
07.2025 - Current
- Addressed customer concerns during checkout, ensuring a positive service experience.
- prepared and served drinks while in a fast paced environment
- Greeted guests and answered menu questions
- Sanitized equipment and service areas to maintain cleanliness and hygiene standards.
- Assembled sandwiches, donuts, and bakery items for service.
- prepped bakery goods for morning shifts
- Supported team during rush periods and shift changes
- Managed cash, receipts, and deposit materials, ensuring accuracy during store closing.
- Followed proper security measures to protect company assets during closing procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Call Receptionist
Sehgal Enterprises
Zion, Illinois
01.2024 - 06.2025
- Greeted incoming callers and provided information on the services available.
- Answered incoming calls for Sehgal Enterprises and routed them to proper departments.
- Responded to customer inquiries with clear and courteous communication.
- Coordinated with other departments to ensure customer satisfaction with services rendered.
- Utilized problem-solving skills to resolve complex customer inquiries.
- Identified potential sales opportunities by asking probing questions about customer needs and preferences.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Education
Zion Benton Township Highschool
Zion, IL05.2027
Skills
- Bilingual Spanish
- Fast Learner
- Conflict resolution
- Customer service excellence
- Independent judgment
- Financial accuracy
- Team collaboration
- Point of sale
- Beverage preparation
- Cash handling
- Food safety sanitation
- Clear communication
Certification
- CPR
Languages
Spanish
Professional
English
Professional
Timeline
Barista
Dunkin donuts
07.2025 - Current
Call Receptionist
Sehgal Enterprises
01.2024 - 06.2025
Zion Benton Township Highschool