Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lester Gonzalez

Hialeah,FL

Summary

Hardworking employee enthusiastic about learning customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Enthusiastic Sales and Customer Service experience in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.


Overview

2
2
years of professional experience

Work History

Carpenter's Assistant

Pepe's Refinishing
02.2021 - Current
  • Assisted with movement of materials and equipment to job sites.
  • Kept job site cleaned up properly and all debris disposed of in respective containers.
  • Cut materials according to specifications in preparation for installation.
  • Observed all OSHA and corporate safety regulations and procedures.
  • Installed and repaired woodwork, millwork, and cabinetry under supervision of master carpenter.
  • Worked with master carpenters to install decks for both residential and commercial customers.
  • Prepared materials accurately using hand and power tools to make precise cuts.
  • Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
  • Monitored tool and equipment condition and arranged repairs.
  • Cleaned work areas, machines and equipment to maintain clean and safe job site.
  • Measured and cut wood pieces using hand saws and powered saws.
  • Transported materials and tools from work truck to project areas and organized supplies based on likely needs.

Ocaquatics Swim School

Swim Instructor
06.2022 - 11.2022
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Instructed swimming lessons to numerous children in a group class and in individual classes.
  • Instructed private swimming lessons to children with special needs.

Crew Member

Chipotle
06.2021 - 08.2021
  • Worked front counter.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned department.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared salads, soups and sandwiches for customers.

Education

High School Diploma -

West Broward High School
Pembroke Pines, FL
06.2023

Skills

  • Demolition and Cleanup
  • Site Cleaning
  • Shape Molding
  • Power Saws
  • Construction Assistance
  • Hazardous Materials Removal
  • Installation and Repair
  • Cabinet Installation
  • Tools and Equipment
  • General Housekeeping
  • Drywall Preparation
  • Operational Safety
  • Material Handling
  • Transportation Systems
  • Explaining Instructions
  • Lifeguard and Water Safety Training
  • Private Swim Lessons

Languages

Spanish
Native or Bilingual

Timeline

Ocaquatics Swim School

Swim Instructor
06.2022 - 11.2022

Crew Member

Chipotle
06.2021 - 08.2021

Carpenter's Assistant

Pepe's Refinishing
02.2021 - Current

High School Diploma -

West Broward High School

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Lester Gonzalez