Lester Jones
Chicago,IL
Summary
Dynamic Store Manager with extensive experience at Circle K, excelling in customer service and team leadership. Proven track record in enhancing employee performance and satisfaction while maintaining operational excellence. Skilled in cash management and problem-solving, consistently achieving high customer satisfaction through effective training and proactive communication. I am hoping to work in a store that is being built or evaluated for a new store placement. Definitely a job that provides me with a future.
Overview
21
21
years of professional experience
Work History
Store Manager
Circle K
06.2020 - 07.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Store Manager
Family Dollar
01.2021 - 02.2024
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Walmart
Store Manager
03.2004 - 06.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Applied Science - Human Resources
MATC
Milwaukee, WI07-2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Team leadership and coaching
- Cash management
- Operations management
- Opening and closing procedures
Timeline
Store Manager
Family Dollar
01.2021 - 02.2024
Store Manager
Circle K
06.2020 - 07.2025
Walmart
Store Manager
03.2004 - 06.2020
Associate of Applied Science - Human Resources
MATC
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