Lester Linares
Bowie,MD
Summary
Dynamic healthcare professional with extensive experience, excelling in patient navigation and outreach. Proven ability to enhance service delivery through effective communication and collaboration. Skilled in HIPAA compliance and conflict resolution, consistently achieving client satisfaction and fostering community partnerships. Adaptable and dedicated to improving access to health resources.
Overview
4
4
years of professional experience
Work History
BHAP Outreach Worker/Navigator
Mary's Center / PG Health Connect
Adelphi, MD
05.2025 - Current
- Facilitated access to health coverage options for consumers, small businesses, and employees through marketplace enrollment.
- Evaluated client needs and directed individuals to suitable resources and services.
- Collaborated with clients to formulate personalized goals for supportive services.
- Forged partnerships between agency outreach initiatives and external organizations to enhance service delivery.
- Utilized strong communication skills to engage effectively with diverse populations.
- Delivered comprehensive case management services, including service plan development and client progress monitoring.
Patient Care Navigator
Mary's Center
Adelphi, MD
10.2023 - 05.2025
- Communicated with patients to ensure quality care and develop tailored care plans.
- Completed insurance verifications and claim forms for patient intake processing.
- Built professional relationships with physicians and staff to establish a strong work network.
- Maintained medical charts and reports in complex digital databases with accuracy.
- Calculated sliding fee adjustments related to patient visits for financial accessibility.
- Executed registration procedures, ensuring input met provider, facility, and legal standards.
- Organized referrals to facilitate access to health care services and resources.
- Managed insurance authorizations for patient referrals efficiently.
Cashier and Sales Associate
Burlington Clothing Store
Largo, MD
03.2023 - 09.2023
- Conducted regular inventory audits to ensure accuracy of stock levels.
- Performed cashier duties such as processing payments, issuing receipts, and handling returns and exchanges.
- Assisted in training new staff members on company policies and procedures related to sales operations.
- Consistently met established sales goals while providing exceptional customer service.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Used product knowledge to suggest items to match client needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Described merchandise and explained use, operation and care.
Customer Service Representative
M.E.M Multiservices Inc
Bowie, MD
07.2021 - 12.2022
- Greeted customers warmly to foster a welcoming atmosphere.
- Processed payments using various methods, including credit cards and checks.
- Maintained organized reception area for efficient guest management.
- Assisted in scheduling appointments for clients and visitors.
- Performed data entry to ensure accurate customer records.
- Answered incoming calls, redirected inquiries, and took messages as necessary.
- Collaborated with housekeeping and maintenance staff to resolve building issues.
- Managed office inventory by checking stock levels of supplies.
Education
Diploma - Business Administration
Prince George Community College
MD01.2023
Diploma - Business Administration
ADONAI
Diploma -
Universidad de San Carlos
Skills
- Exceptional customer service
- Creative problem-solving
- Conflict resolution and de-escalation
- Time management and multitasking
- Teamwork & collaboration
- Strong communication and telephone etiquette
- Scheduling and coordination
- HIPAA and confidentiality compliance
- Professionalism and positive attitude
- Adaptability and flexible schedule
- Leadership and motivation
- Office administration and record management
- Community and family outreach support
- POS system operation
- Healthcare navigation
Languages
- English, Fluent
- Spanish, Fluent
Timeline
BHAP Outreach Worker/Navigator
Mary's Center / PG Health Connect
05.2025 - Current
Patient Care Navigator
Mary's Center
10.2023 - 05.2025
Cashier and Sales Associate
Burlington Clothing Store
03.2023 - 09.2023
Customer Service Representative
M.E.M Multiservices Inc
07.2021 - 12.2022
Diploma - Business Administration
Prince George Community College
Diploma - Business Administration
ADONAI
Diploma -
Universidad de San Carlos